This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Account Barred - Unable to contact customer services

Arf85
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎08-07-2020 11:44

on ‎08-07-2020 11:44

I've just received a text from o2 saying I've sent a higher number than normal texts and that my account is barred. I'm trying to ring the o2 customer services on 03448090202 but the automatic voice keeps directing me to the o2 app, which I've already tried, and then cuts me off. How do I get to actually speak to someone to get my account query solved?
Message 1 of 5
534 Views
0 Kudos
4 REPLIES 4

MI5
Level 94: Supreme
  • 144335 Posts
  • 634 Topics
  • 27666 Solutions
Registered:

on ‎08-07-2020 11:46

on ‎08-07-2020 11:46

@Arf85 

Lots of numbers here to try Guide: Coronavirus Community Help and Support 

Say you're calling about fraud to get put through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
532 Views
0 Kudos

Cleoriff
Level 94: Supreme
In response to MI5
  • 122915 Posts
  • 826 Topics
  • 7469 Solutions
Registered:

‎08-07-2020 12:15 - edited ‎08-07-2020 12:16

‎08-07-2020 12:15 - edited ‎08-07-2020 12:16

@Arf85 

I can't see how it's barred if you are still able to make calls? Are you sure the text came from O2?

Sounds a bit suspicious to me....

Veritas Numquam Perit

Girl in a jacket
Message 3 of 5
506 Views
0 Kudos

MI5
Level 94: Supreme
In response to Cleoriff
  • 144335 Posts
  • 634 Topics
  • 27666 Solutions
Registered:

on ‎08-07-2020 13:22

on ‎08-07-2020 13:22

2 of these today so it's either a scam or O2's system has farted.
I assumed @Arf85 was calling from a landline?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 5
475 Views
0 Kudos

LukasB
Former Staff
In response to MI5
  • 1791 Posts
  • 177 Topics
  • 4 Solutions
Registered:

on ‎10-07-2020 10:38

on ‎10-07-2020 10:38

Hey @Arf85 just checking if this has been sorted by now?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 5
437 Views
0 Kudos
Top Kudoed Authors
View All
Top