Split Phone Contract with O2 and Virgin Media

[Jess22]

Hi,

I have been a virgin mobile customer for several years and have been affected by the O2/Virgin merger. I have 2 monthly payments for my phone contract; 1 to virgin for the physical phone handset and 1 to o2 for the plan (data/calls/texts). I’ve had my phone for 3 years now and want to upgrade it. Does anyone know how I go about this/which of the two companies I need to contact? I’m not necessarily looking to change my plan just the handset.

Thanks

Jess

[MI5]

@Jess22 

You just upgrade with O2.

Guide: Upgrading Your O2 Phone 

[jonsie]

You deal solely with O2 now

However with new handsets you have to pick a new tariff

[Jess22]

Thanks for getting back to me. I did contact o2 a few months back but they advised me that I need to speak to virgin as I have a handset loan with them. Very confused!

[MI5]

@Jess22 

Your upgrade with O2 will cancel the phone plan with Virgin.

You can call Virgin on 

0345 454 1111 to confirm.