Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Travel Inclusive Zone Bolt on

I have just had O2 Travel Inclusive Zone Bolt on added to my account. When I’m in the US, what are the allowances in terms of minutes and texts and also data limits? Thanks

Charge for Disney premium

Hi, I have been charged for Disney premium but I did not request this upgrade and did not recall being notified of it. I have now selected to downgrade. Please refund the extra charge for premium that was not agreed by me. Thank you

Resolved! Adding another telephone number

Hi, I already have an o2 account for my own phone number. How can I add another SIM card that I pay for already so that I can view it in my account?

Resolved! Bank details

I need to change my bank details for the direct debit

Existing SIM only deal seems to be very expensive

My current SIM only deal is:6GBUnlimited UK Texts, Unlimited UK Minutes24 Month O2 Sim Only£35.56 But if I try and buy a SIM only deal for 10GB it only costs £10.Why is there such a huge discrepancy?

No service

Hello, I called 02 about 10 minutes ago relating to internet issues whilst out of the house. Midway whilst talking to an O2 representative I got cut off and now I cannot make any calls. Please help

sim

Hi. I have been sent a new sim but it doesn’t work

Bill

I have paid my bill but the money is still in my account as you have not received it yet and you said my payment is over due I am not paying anymore money as I have paid already

Resolved! new sim

Hi, I have just received a new sim for both myself and my son. How can I distinguish whose is whose as we both have different data allowance?

Direct debit set up but some reason you aren't taking money

I have received an email saying I'm in arrears with my bill. I have never been in arrears in my life. Please explain why my direct debit has been cancelled as I have not cancelled this myself. The only change I have done with my bank is I've changed ...

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