Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! refund for credit note

i've received £150 credit as goodwill and your email states I can request refund, but how?

Resolved! Sim card lost

Hi, I have lost my sim card and dont have from where to call your customer service. I need a solution as soon as possible please and to be fixed without the need to call the customer service. I have tried to reach out to the virtual online chat but t...

Data unavailable in europe

I am unable to use my data in Europe and am restricted to domestic WiFi etc. How do I turn on my data?

I want to change my monthly tariff

I want to change my monthly tariff to increase my Data Plan for the month.

SIM card been cut off

I am abroad and my SIM has been deactivated/not working

Outstanding payment

Sayin i owe 5.99 when this has been paid

next bill amount

Hi, how much will my next bill be? Its usually around £8 but I've just got a text from o2, claiming it will be £25?

Tariff was charged but not updated.

Hi. My £15 rolling plan was charged to my bank account but the tariff wasn’t updated on my sim. Can I please have this rectified

I need a refund for my recent tariff payment

I need a refund for the payment I already canceled the tariff

02 data very slow

This is going to sound paranoid; but 6 weeks after I signed a 12 month o2 contract - having had 1 year of relatively okay service on rolling month o2 contract - data on my phone virtually stopped. Needing navigation or websites out and about is impos...

O2

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