Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 21869 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 208178 Views
  • 2 replies
  • 2 kudos

Resolved! Cancelling or changing my SIM card

I've checked my tariff and I am currently paying 15.82 for a lot of things I don't use such as 100gb data. I rarely use more than 5 in a month and see no tariff options available for me to switch to. I'd therefore either like a reduced tariff or to s...

Amgb26 by Level 1: Joiner
  • 314 Views
  • 1 replies
  • 0 kudos

Volt

I'm new to o2 and just ordered broadband from Virginia media how do I get volt benefits as staff at o2 and vm are a bit vague in offering volt

Resolved! Insurance

I had a phone for about 10 days and it went faulty with the screen. After trying to get a replacement, which was out of stock, I ended up returning it. Which is being processed. I cancelled my full cover on it and because after 14 days said I would n...

Yjay by Level 1: Joiner
  • 283 Views
  • 1 replies
  • 0 kudos

Resolved! Split Port - Leaving O2 for Lebara

I'm coming up to the end of my contract so I decided to leave O2 to go to Lebara. I requested my PAC code from O2 and arranged for my port to take place on Tuesday 18th July. Lebara advised that the port had taken place successfully, however I believ...

ariggegsc by Level 1: Joiner
  • 1449 Views
  • 6 replies
  • 0 kudos

o2 upgrade an existing o2 SIMO contract from uswitch not working

Hi, I have an existing o2 SIMO contract that has expired (I'm out of contract). The best deal I have found is on uswitch. When clicking through from uswitch I come to the o2 site and the deal is showing correctly in my basket. When I proceed it asks ...

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masterp by Level 1: Joiner
  • 1848 Views
  • 13 replies
  • 0 kudos

Resolved! I need to cancel an order

ms-124313249 This is not what was discussed on the phone and needs to be cancelled immediately

Mandy13 by Level 1: Joiner
  • 358 Views
  • 2 replies
  • 0 kudos

Resolved! Sim upgrade keep number?

Hi. My current contract has just expired. I’m paying £28 per month for 5GB / unlimited texts and calls. Normally 5GB is ample. I see I can get a sim only deal 15GB for £7 on a Sim only deal. If I do this, can I keep my existing phone number by doing ...

Resolved! Confusion

I was told as I’m a loyal customer with good credit for o2 that I can get percentages off my bill. I also was told I can get an Apple Watch free. I’m now getting lists of emails about a phone an changing my number. I did not agree to this. I’m left c...

Marie112 by Level 1: Joiner
  • 258 Views
  • 1 replies
  • 0 kudos