Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone use abroad

I may need to make phone calls or send text messages while I am in Spain to somebody who has a mobile registered in Canada and who will be in Spain at the same time as me. Will I be charged?

Mobile coverage

why does your coverage checker say we have good signal for BD161UE when there are only two houses and we cann't hold a conversation on ours

Sim swap

I’m still waiting for my number to transfer and it’s been 26 hours now

Vulnerable customer support

Hello due to my health situation currently, I am unable to call the O2 payments line. I have written and sent a letter by post a few weeks ago explaining my situation, but haven’t had this acknowledged. Is there anyone from O2 on this forum who could...

Resolved! Pay may existing bills

What number i can ring to settle my existing balance

Number Porting Problem

I submitted a request to port my number from Tesco Mobile to O2 on Friday 12th April. The port was due to take place on Monday 14th April. I received both a text and email to confirm this. On Monday 14th I lost signal on my Tesco Mobile sim but the n...

trasnfer number

Hey im still waiting on my number to tranfer

Resolved! Lost sim card

Hello my phone and sim card was lost 2days ago I’m trying replacement a new sim card for my new phone could you please send to my address? my number is (REMOVED)I will be very gratefull. kind Regards, Marietta

Data usage

Keep getting messages saying used all my data but according to my account I still have 1.5GB left. Is this a scam to get me to buy extra data?

Overpriced bill

Why us my £10 a month bill suddenly gone up to £30 per month

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