Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 232147 Views
  • 2 replies
  • 2 kudos

Resolved! Can I use my phone in the US?

I had an old Nokia 8 (for several years) on Virgin and got moved over to O2. Am going to the US in a couple of weeks and upgraded my phone as the IMEI check on my old one said it was not compatible with the new US system. Tried putting my new IMEI in...

Andrew21 by Level 1: Joiner
  • 475 Views
  • 2 replies
  • 0 kudos

Login 02 app

Can’t access 02 app

Lar by Level 1: Joiner
  • 268 Views
  • 1 replies
  • 0 kudos

02-virgin volt order did not arrive

They came up with the volt offer when I got the Virgin Media account. We accepted. On 26 February, we received a message that the SIM card was on its way. The phone number came as a message. Even a payment message came. When the SIM card did not arri...

Resolved! Samsung ear buds

Where is my code for my ear buds that I was promised when i took an s23 ultra out on contract in september 23. 6 months later numerous phone calls being told id recieve the code with in 5 days and told complaints have been escalated and still no furt...

Base1976 by Level 1: Joiner
  • 813 Views
  • 7 replies
  • 0 kudos

Bill

Hi I paid my bill on the 29th of February and I am getting messages saying I still haven't paid my bill and you have barred some of services. Can you please sort this issue out

Resolved! Going abroad

Hi I am going abroad next week to New York and would like to find out my options for my Apple iPhone device and contract

Shaniece by Level 1: Joiner
  • 297 Views
  • 1 replies
  • 0 kudos

Can’t login

I can’t login to my o2 as it says my mobile number is already registered to another account but it’s not my current email address so I can’t access it.

Toni6 by Level 1: Joiner
  • 287 Views
  • 1 replies
  • 0 kudos

Missing refund

How annyoing I had order an apple plug and beats earphones in December 2023 for some resign the delivery from dpd never got delivered and got sent back. I had tired to ask on the app not helpful. Spoken to someone on the phone in jan now it’s March I...

Nish98 by Level 1: Joiner
  • 237 Views
  • 1 replies
  • 0 kudos

Resolved! Same number sim

hi. I've lost my phone and I've want to keep the same number on a new SIM, but it needs my phone to get a tx with a code but I ain't got my phone. How do I keep my number without my phone.Tia

Tazzie by Level 1: Joiner
  • 284 Views
  • 1 replies
  • 0 kudos

Why are O2 so determined to be unhelpful?

I am in a nightmare scenario right now and it is not helped by the fact that the only support I’m allowed to contact is the chat bot that “knows the answers to loads of questions” but unfortunately has not been programmed to recognise that the term “...