Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Called to cancel following changes to O2 Switch Up

…and they just disconnected my line immediately. I didn’t even have the chance to ask to keep it on pay as you go before the line cut out. Now I can’t contact O2 at all. Logging into My O2 asks to enter my number, which doesn’t work anymore so I can’...

sss

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Cancel a contract

I have been a customer since 2005. Anyway I ordered a phone and iPad and changed my mind. Was transferred 8 times on phone but refused to cancel as I already signed contract. Delivery is Wednesday why can’t o2 put a stop to this and refund me the £50...

Pay monthly - Credit Applied To Account

Hi all, I used 02 recycle with when upgrading, I received a credit to my airtime of £281. i noticed there was another credit adjustment made of £447. It stated that the balance was carried over from a previous bill. when I check my o2 account it stat...

Resolved! My order

Hi I have ordered a new phone and it said it would be delivered to the store for collection on 10th May. It still says it is processing on my orders on my account. Is there any update as to where it has got to?

Resolved! Renewal of standard tariff

Hello, I believe I was contacted recently to renew my monthly airtime subscription. I wish to remain on the same tariff. Do I need to do anything?

Spend cap

I have a £0 spend cap set- so I am unsure why on this bill I have got additional charges of £12 air time?

International call charges

Hi, I called my sister who lives in the UK (but used to live in USA) and have been charged £150.00 for the call. Seems I accidentally hit the international number she still has on her phone. I appreciate this was my mistake but is there any chance of...

Payment

Hi I have 2 numbers on my account, one mine and one my partners daughter. But my contract up on the 23rd, so my partner is going to pay for her daughters from then, so how do I change the direct debit ? I be paying for mine, and partner will pay for ...

Sending text via data plan

Hello everyone, I recently acquired a new iPad mini along with a data plan through o2. The plan offers 10GB of data (which doubles to 20GB due to VOLT) and includes 100 texts, but no minutes. However, despite these inclusions, I've encountered an iss...

O2

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