Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Higher then should be

I upgraded and paid off old device plan new device should be 19.61 but in the app it says over 20 pounds , the new airtime should be 28 but it says 36 something and this is nearly 60 pounds and am not happy at all , if this is going to be the first b...

Receipt for ipad

Hello. I’m wondering if you can send me a receipt for the iPad I have. I need it for insurance purposes. But it needs to include the date, imei number and contract details. Thank you

Daniel18 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Lost SIM Abroad (pay monthly)

Hey I’ve lost my SIM abroad, I tried to phone multiple numbers but couldn’t resolve the issue (timezone, charges, connection), my parents (in the UK) tried to phone and block and reorder a sim for me, however they won’t let them access my account. wh...

_BS_ by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Fraud investigation

Hello all. I'd like some advice if possible. It's a long story but I hope someone can help. A couple of weeks ago my partner asked to add me to her account as someone who could access her account and mange it on her behalf. She's a cancer patient and...

Scotty78 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Error code 14

I had to reset my Apple Watch now when I try to connect mobile data to it it comes up with error code 14

rich14 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Cancel O2 contract

Yesterday and today 02/09/23 I have tried to get through to O2 on numerous occasions to cancel my contract. I have been on hold for 20 minutes; 16 minutes; 32 minutes etc. it would seem if you want to cancel your contract nobody wants to talk to you!...

June3 by Level 1: Joiner
  • 2 replies
  • 0 kudos

O2 not recognising address - run out of option

Hi, Posting on behalf of a friend, who I’ve been trying to help resolve this situation, He’s been an O2 pay monthly customer for over 20 years. Last year he moved into a “lodge” on a mobile home park which is now his permanent residence. He tried cha...

Phone cut off

xxxxxxxxxxx has been cut off why? The bill has been paid 10th August 

Len3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Apple Watch Data 08 error code 5 daya

Have changed my 2 Apple Watches. My first one set up fine; my second one has been stuck on error 08 (…..please allow 24hours for activation…..) for the past 5 days. Reset/unpair etc doesn’t change anything, and O2 have said there’s a reset stuck on t...

damij by Level 1: Joiner
  • 33 replies
  • 0 kudos