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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Resolved! Unable to collect from collection point.

Can anyone advise me what will happen, I’m having a nightmare. So I’m disabled and have a sign on my door informing any deliveries to be patient. DPD came to deliver my upgrade and didn’t wait for me to get to the door. I contacted them straight away...

Resolved! Using phone in Turkey

l am finding it a bit tricky to get the info I need on line, how to I get a roaming package for a holiday in Turkey.I would prefer to have the use of phone without worrying about charges.Looking for the easiest way to purchase this.ThanksDave

Resolved! Can My imei number be blocked for non payment-After setting up DRO through Stepchange?

Blocking 9

Resolved! Tariff

Hi there my contract is now complete and I would like to go sim only. What's the best deal I can get please with similar or more data

I want to pay my bill but because I am paying late, my o2 doesn’t work

I am trying to log in so I can pay my bill but I have no access to the app due to failure of payment

Resolved! Pay monthly problem

I tried to get a monthly contract for airpod generation 3 and at the end it popped up with this: When you join O2, a credit scoring system is used to check your application. Your score must reach a certain level before we can process your order. This...

Resolved! Billing Broken?

Is it just me or is the billing system broke? I just get 'there was a problem' if I try to look at one of my accounts.Support is 'offline' too.

Resolved! Can’t pay via card online or app

I’m trying to pay online but there seems to be a technical issue

Resolved! Why are you trying to charge me for two subscriptions from my account?

Why are you trying to charge me for two subscriptions from my account if I asked to close the contract I don't want to use your services

Resolved! Data usage history

Hi, I just phoned O2 and they told me I used 4GB of data last month. My O2 app says I have 9.78GB left out of my 10GB allowance which renews in 5 days. I know I only ever use around 500MB each month. How can I find my data usage history please? I've ...

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