Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 452830 Views
  • 2 replies
  • 2 kudos

Need my old number to regain access to my Microsoft account

Hi, I am looking to get a sim that has my old number on it so that I can access my Microsoft account again. I have been having the problems for a year now and it is stressful. Can this be done

Shauna12 by Level 1: Joiner
  • 1156 Views
  • 7 replies
  • 0 kudos

Order NC81987082

Hi. I received an SMS saying order NC81987082 is being processed. I didn’t order anything. Looks like some can of deactivation? I didn’t deactivate anything either. What is this? Thanks

Lewis16 by Level 1: Joiner
  • 474 Views
  • 1 replies
  • 0 kudos

Payment of my bill

I’m trying to pay my bill but my services have been cut off. When I log onto my O2 it sends a code to my phone which I don’t get so I don’t know how I can pay! aoife

Aoife1 by Level 1: Joiner
  • 419 Views
  • 1 replies
  • 0 kudos

Lost phone

Helloi I upgraded the other day, my new phone should of been delivered yesterday but there’s no sign of it can you help please

Why Monthly Increase

From 1st June, I have been paying £15.96 monthly, instead of the usual £10.11. The reason given; "This bill contains £5.85 of airtime charges outside of your plan". However, my mobile usage hasn't changed. Any advice as to why this increase, much app...

Roclive by Level 1: Joiner
  • 579 Views
  • 1 replies
  • 0 kudos

Refund

How do I refund the credit in my account back to my bank?

Matt421 by Level 1: Joiner
  • 1861 Views
  • 4 replies
  • 0 kudos
Garetg by Level 1: Joiner
  • 526 Views
  • 1 replies
  • 0 kudos

False text charges

I have recently found out that I will be charged for 6 text messages £0.65 each to number 966555616610 total is £3.90 to the next bill. I have no idea about the text messages and I did not send them. Please help

NattyBen by Level 1: Joiner
  • 735 Views
  • 1 replies
  • 0 kudos

Stuck at Credit check help?!

I've been a long-term Virgin/02 customer with my phone registered to my Dad's account. I'm now trying to get a new phone upgrade and have it set up on my own, new account. I wish to keep the number, so will do the transfer of ownership. However when ...

nicwils98 by Level 1: Joiner
  • 1125 Views
  • 1 replies
  • 0 kudos