Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Data Usage inaccurate on My O2?

I have 18GB monthly data allowance, which I got a text last month to say I had used up. The MyO2 app also reflected this. Fine, no problem, I just bought a 500MB bolt on. But now when I check my previous data usage on the MyO2 for last month (Septemb...

LJO95 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade/ network

I just got my new phone today as I upgraded early, I still have an airtime bill left on my other phone but I have transferred everything over, will I get my network when my next bill comes out or should it renew automatically?

Resolved! Moving pay monthly sim to a new handset

I want to get the new Google Pixel 6, but the handset only from google - i've read thats an unlocked device, but will i be able to move my pay monthly sim into that phone? My current handset (Samsung S9) i got a few years ago and i'm looking to upgra...

RK90 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Over charged

Hi I’ve been charged £478 for my device plan which is way too much how do I fix this to avoid o2 taking this out my account I’ve cancelled the direct debit so what can I do to fix this??

Resolved! I would like to leave o2

My pay monthly contract is coming to an end and I do not want to renew my contract. How to do I prevent automatic renewal?

Grant11 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Returns

Recently returned my Device under the 14 day exchange/refund rules. It was accepted at the returns centre at 0800 Thursday 21st October (sent by special delivery) I’ve still not had any notification of it via my o2. any ideas how long should this tak...

Warwick99 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Forced to stay with 02 because of an iwatch.

my mobile contract is coming to an end. I have a few options. With other carries for better rates. But I am being forced to get a new mobile phone contract at an inflated rate due to having an I watch with 02 meaning paying an additional £262.80 over...

Tooco85 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Returns

Hi,I received a new handset on Friday 1st October & I called O2 the day after to request a return as I had changed my mind. I received the return packaging on the following Thursday 7th & sent it via the Post Office on the Saturday 9th. The package i...

Mike82 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Accessing Myo2

Hello, on Thursday just gone I pre ordered the Pixel 6 pro and downloaded the Myo2 app to get access to Myo2 but when I log in it shows no information regarding my device or tarrif. I am wanting to claim my Disney offer but cannot seem to access it. ...

Poaw by Level 1: Joiner
  • 1 replies
  • 0 kudos