My order

[Cerise]

Hi, yesterday I purchased a new phone which was due to arrive today.

I have had no DPD message and a delivery man from DPD came to my door with my new phone and asked for my 4 number pin.  I have no pin sent to me and I was refused my phone.

[Bambino]

@Cerise 

This is not O2. This is a customer community. You need to speak to customer service.
Call 0344 809 0202, or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

You can speak to the sales team on 0800 081 0255 or 0808 002 0202