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No help from customer service

251245
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎04-07-2024 12:35

on ‎04-07-2024 12:35

Been trying to access my account but I’m getting no help. I’ve been logged out and when trying to sign back in it says we can’t send u anymore verification codes. The live chat is extremely useless I keep getting redirected to the app which I’ve stated doesn’t work or getting my conversation ended. I wanted access to priority as I’m trying to buy tickets but clearly I won’t be able to. I didn’t realise when I was receiving text messages my data was probably used as I’m out of the country which I completely didn’t realise and probably would’ve been charged for around 20 texts from 02 that have got me nowhere. 

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MI5
Level 94: Supreme
  • 147230 Posts
  • 636 Topics
  • 28300 Solutions
Registered:

on ‎04-07-2024 12:42

on ‎04-07-2024 12:42

@251245 

All ways to contact here Guide: How to find help & contact O2 

Try messaging on social media.

Texts are free to receive and do not use data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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