So, on Friday I placed an order online for an additional contract. Everything appears to go through fine, including the credit check, and I was expecting the order to be delivered this morning.
Hadn’t received any updates on the order to say exactly when it would be delivered so I ring O2 to ask what’s going on only to be told that my order had been referred for a manual credit check despite everything appearing ok online and me being charged for guaranteed delivery.
I’ve copied below the email I received after placing the order, nowhere does it state the order has been referred, was I being unreasonable in expecting it to be delivered today?
The email below was in addition to the various legal documents I received as well:
Hi Mr [redacted]
Thanks for your order - it's now full steam ahead at our end.
We'll process your order as quick as we can, so it will be in your hands
before you know it. And if you're itching for updates (which we're sure
you are), keep an eye on your inbox for news of its progress and
delivery. Keep in mind, if you ordered between 11pm and midnight, your
order will arrive between 6pm-10pm the next working day.
Your order details
Item(s) ordered: 2 20**Personal info** SaturdayStandardDelivery £6.99
1 Samsung Galaxy J3 2017 Blue O2 Refresh FLX 4GB Set 5 £20 £0.00
Order number: ms-[redacted]
VAT Included: £1.16
Total: £6.99
Got a question? Visit our online help at
www.o2.co.uk/help or put it to
the O2 Community at
https://community.o2.co.ukThanks,
O2
