4G Coverage becoming real slow

[Chris_S]

Hello, I was not sure where to post this so sorry if it is in the wrong section but for a while now the O2 4G internet is getting slower at my work to the point of it being super slow/unusable, it was not always this way so can someone please inform them that the area might be faulty or need looking into as im not sure who to contact about this?

I am on contract with 20GB data which I never even get half way through and my phone is a Oneplus 5 128GB 8GB and has had no issues with 4G elsewhere and normally has real good speeds at home on LTE or Wi-Fi so the issue is the area where I work, coverage seems good and status is fine but here is some pictures of the speed tests I have taken at work over a period of a month to show it degrading:

The area effected is Stoke Green, Slough, SL2 4HR 

https://goo.gl/maps/ZvUQ6XVtsyF2

Many thanks

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[adamtemp64]

Well if in a busy area it will be congestion I.e. too many users at the same time etc

O2 has just got the 2300 MHz band for much greater capacity and are rolling it out

[MI5 · Accepted solution]

Hi @Chris_S the best way to report it is yourself through the MyNetwork app https://www.o2.co.uk/apps/my-network

You can report it daily and get any other o2 users to do the same. 

This will get the area flagged to the network team for investigation. 

Congestion is the most probable cause so hopefully the area can be upgraded to help. 

[Chris_S]

Hello and thanks to both of you for the reply's and I will look into that app so thank you. Its unlikely congestion as the area is very quiet and only a few manor houses but im not ruling it out.

I just believe it to be something more significant because of the sudden loss in speed as its been good for ages so something has happened/changed in the last few months.

Many thanks

[pgn]

You are not alone in noticing this, @Chris_S@, same at my work (BT48) over the last 18months or so. 

I do use the O2 My Network app on my phone to test and report it periodically, screenshot of the app below. 

The funny thing is download speeds drop appallingly at around 3pm most weekdays now, but upload speeds are still pretty good.🙄

Time was the O2 4G network was much better than using local WiFi in the office, but now, well 🤬

[Chris_S]

Yes your right, I chose O2 purely for good reliable speed and for the most part it has been good, I used to get 30-40mb down and 30mb up easy at my work area but after the last few months its dropped and dropped, I mean look at the latest picture... 0.8Mb... 4G... Really!

It cant get any worse so at least theres that.

Cheers

[Anonymous]

@Chris_S

@pgn

The other thing to be a aware of course is tree foliage in summer as leaves do absorb signal which will lead to an increase in error rate and reduction in speed.

This is something that is beyond O2's control but is worth reporting as it might prompt O2 to send out it's engineers to carry out a 'drive test' which is where they drive around the area with kit that attempts calls and measures the connection quality.

Upload channels are used far less so download speed will suffer long before upload does.

[pgn]

Thanks, @Anonymous - but this was noticeable even in the depths of winter...  I shall take a few measurements this week as time avails, and send in a couple of reports via the My Network app. 

I have noticed the app does not always successfully send reports in, sometimes you need to open it when there's a good signal and get it to report in.

[jonsie]

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@pgn wrote:

I have noticed the app does not always successfully send reports in, sometimes you need to open it when there's a good signal and get it to report in.

Catch 22 then.....

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[Chris_S]

Thanks for everyones reply's and sorry to hear others are having similar issues, its very annoying especially as i'm paying for 4G and not getting usable speeds when the area apparently has good coverage. 

I ran the app outside where connection is strongest and reported the issue, see pic's below:

I think given the speeds have deteriorated even more its safe to say its highly unlikely its congestion or the leaves, my money's on some sort of fault. No speed should drop from 30-35mb to under 1mb due to those issues so it has to be something more serious.

If I dont hear back from the report or notice no change after a while what is my next steps because I don't think you can report it here so is it worth ringing them?

Many thanks everyone.