on 21-05-2018 11:39
The next step is to put in an official complaint (links on the contact us page at the bottom of this forum). Try using resolver as that tends to get decent results, plus keeps everything in one place.
Finally if that goes no-where you request a letter of deadlock to go to the ombudsman. This is the last resort though as the only place to go from there is another network...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 21-05-2018 11:41
It's always worth calling them. If you get no sense out of customer service then make a complaint via the Resolver website
on 21-05-2018 12:57
on 21-05-2018 18:59
I would say that maybe Wrexham park hospital are allowing people to use their mobiles now and congestion is showing
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
on 21-05-2018 20:40
I did a few tests this afternoon, logged a couple of cases using the My Network app from my place of work... not as bad as yours, @Chris_S, but definitely a degradation over the day (timestamp at top of screenshot, both on 21-May-2018):
on 09-01-2019 17:27
Sorry if this has bumped the thread back up, however this was the most recent thread that I have come across regarding this problem.
Now the issue I am having is the same and to be honest it has been going for a while. A fault on my part was that I wasn't persistent in continuing the complaint though.
So I have a OnePlus 5t and I've just switched to a 20GB Sim Only tariff. Phone and plan is capable of streaming videos on Youtube however when trying to do this on the go using my data the video is unwatchable. It continues to freeze every few seconds. On previously reporting this an advisor suggested a new sim but that didn't work. Then I was tod to use the Youtube website as opposed to the app, but I don't get the option to adjust the quality and the video playback is similar.
I have read on previous older threads that O2 throttle the network and compress which doesn't allow streaming to be clear.
There is nothing wrong with my network as everywhere I have tried to stream I am getting 4G/4G+ for my signal and my download/upload speeds are fine too.
Any help would be awesome
on 09-01-2019 19:00
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)