Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Billing

Hi, Can you please check notes in my account clearly , I got an email from you guys on 26/06/21 regarding that tariff is getting changed please contact O2 to end up your contract with no termination fee like this , I called O2 and I informed to end u...

Resolved! Cancel recent order

Hi, I recently upgraded my contract but selected the wrong duration as I wanted a 18 month contract but when I selected my phone the contract changed to 36 months and I did not realise. please can you cancel my order as soon as possible?

Resolved! Invalid SIM card error message

I have changed from PAYG to PAYM. At the same time I changed phones from a Samsung 7 to an older Samsung phone. I was given a new number with the PAYM contract but opted to keep my old number, going through the steps on the O2 website to do so. The c...

Resolved! Cancel my contract

I want to cancel my contact with you guys

Resolved! Disney+

Hi I’ve just upgraded and offered extra was Disney plus for 6months free. I activated it last week and all worked fine now it’s not on my account and has logged me out saying I need to resubscribe. can you look into why this has been removed from my ...

Resolved! Upgrade

I was able to upgrade to Xperia 1 in 2019 with an offer that O2 let me upgrade for free when I had money left on my contract to pay. The new Xperia 1 iii is out, and I'm wondering if the same or similar offer will be made available again to allow me ...

Resolved! Previous address abroad

Hi all,I want to set up my monthly pay instead of pay as you go. When entering my address, it ask for my previous address. My previous address has been abroad, but it does not allow me to enter a address from abroad. Any suggestions? Many thanks,

Resolved! Email

I have ordered an upgrade but need to verify by email How do I login to o2 email account?

Resolved! New phone

I was told I will receive my order Monday but my order isn't available for tracking

Resolved! Billed before I even got the phone!

I ordered a phone and contract on 27th August and got a bill from O2 for the first month on the 28th August (payable by 11 September), the bill was for the period up to the same day the phone arrived (it arrived on the 28th) and before I have even tr...

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