Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Cashback

Want to know how, when upgrading my phone £150 cashback was mentioned. What does this mean?

TB by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Unauthorised payment from remote games

Hi, I recently went to pay my monthly bill and I saw the tariff charge was a little more this month so I went to find out why and it says on the things I bought that I made a payment of £4.50 to remote games, I don't even know what it is nor have I e...

DekuKid by Level 1: Joiner
  • 16 replies
  • 0 kudos

Resolved! Text message issues

Every text I send this morning arrives with relevant person, they reply etc but then 10 minutes later I get a ping on my phone saying that the message could not be sent but it did.It's doing my head in, any suggestions?

GiJane101 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! unlocking phone

I am travelling to Thailand and am thninking of unlocking my 1phone to use an incountry SIm.Will I be able to still use the O2 sim card?

Sue3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Data not working

Just got a new phone and transfers the sim over and when I go to use my data it just doesn’t work, and yes I do have data to use. Would appreciate some help

Alexander by Level 1: Joiner
  • 15 replies
  • 0 kudos

Resolved! Device plan reset

I cancelled my upgrade on the 14 day cancellation policy I sent the phone back yesterday. I rang up today to get them to cancel it and put me back on my old tarriff. They said it would take 24 hours.My minutes texts and messages have gone back to my ...

Resolved! Cancel tarrif but keep device payment

Hi I am looking to cancel my tariff contract as I have moved abroad and will need to buy a new sim for a new number and to be able to get 3G/4G here, but I will still need to pay monthly for my device payment, I couldn't find a way for cancelling the...

Resolved! Change my O2 Spend Cap

When I took out my plan, I chose to have a spend cap on my account. How do I change the amount that I set? I'd like to increase it by a tenner to pay for my Apple Music subscription via O2 Billing.Thanks in advance for the help!

Resolved! Cancelled Order Still Out For Delivery

I ordered the iphone 11 on 14th September. I then cancelled the order on the 18th September. I was told by the woman that the order had been cancelled as it wasn't yet dispatched as it was on pre-order. I was also told to wait 24-48 hours before I ca...

Resolved! Swapping number to new sim

What's the process for swapping a number from an existing o2 account to a new account? I currently have an o2 refresh and will be settling the device plan tomorrow. Can I just cancel the current contract and swap the number over as normal? Or is ther...

BJackson by Level 1: Joiner
  • 8 replies
  • 0 kudos