Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18737 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 188229 Views
  • 2 replies
  • 2 kudos

pay monthly

HI, I need a help with my pay monthly sim. The thing is I've failed to pay the direct debit on time but after that i was trying to pay through the my o2 app or online or through the payment line nothing worked it was saying that my card is rejected. ...

Emilio92 by Level 1: Joiner
  • 250 Views
  • 1 replies
  • 0 kudos

Resolved! How do I leave?!?!

How do I cancel my contract??The website just sends you in circles

Disney+ extra error

I upgraded 2 weeks ago and trying to add the disney+ extra but clicking on the add extra button, accepting the terms and conditions comes up with the error "oops sorry we weren't able to add your extra. Please try again". I've tried this multiple tim...

Babitoes by Level 1: Joiner
  • 469 Views
  • 3 replies
  • 0 kudos

Contract Start Date - Watch

Good morning all, I am about to buy the Apple 6 Series watch (on PAY contract) for my Wife. However, I don’t want the ‘contract’ to start until Christmas Day when she opens it but I obviously need to order it well in advance so can receive it in time...

nbkhw1z by Level 1: Joiner
  • 1130 Views
  • 7 replies
  • 0 kudos

Spend cap

I want to up my spend cap

Bry10188 by Level 1: Joiner
  • 252 Views
  • 3 replies
  • 0 kudos

Phone number NOT ported !!!!!

Please help.My old account suddenly cancelled today without any notification. 5 days late5 days after my new account was meant to be activated with my old number ported.So I've put in my new sim and found my numberHASNT BEEN transferred I have 20 yea...

Mv6mad by Level 1: Joiner
  • 258 Views
  • 1 replies
  • 0 kudos

Resolved! Talking to a human!

Any idea how to actually talk to a human at o2? Phone cuts me off when I try, app is saying no one available! But quick enough to send texts emails and notifications the app saying my bill hasn’t been paid when it has!!

Becky1505 by Level 1: Joiner
  • 1233 Views
  • 7 replies
  • 0 kudos

Trade in phone

Hi I’ve just had a upgrade and traded my old phone in I need to send it back I’ve got all the details but no address to send it tooIs it free postage as wellThanks

Waiting for callback

I called o2 yesterday to request to pay off my device plan and cancel my airtime plan. I was told that a member of the payment team would be calling me back to take the payment but have had no calls come through.How long is the usual wait time to rec...

Cat3 by Level 1: Joiner
  • 844 Views
  • 4 replies
  • 0 kudos