Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111284 Views
  • 15 replies
  • 5 kudos

Resolved! Cancelling contract

My contract has been automatically renewed on the 1/08. Can I still cancel it after 26 days or is it too late ?Roxanne

Roxanne1 by Level 1: Joiner
  • 584 Views
  • 3 replies
  • 0 kudos

Resolved! Travelling to Morocco

I’m travelling to Morocco and can not find any information as to whether it is included in the O2 travel bolt on, can anyone advise? Thank you

EW14 by Level 1: Joiner
  • 3981 Views
  • 3 replies
  • 0 kudos

Resolved! Getting a gift or something similar

Hi, I think I’m putting this in the right one, but I’ve had this contract for over two years now and I’ve bought stuff on it while I had the iPhone 7, I’ve now upgraded to the XR and I’ve got the odd thing here and there, so I’m wondering if anyone k...

Resolved! Name Change

Hello How are you? My name has recently changed, is it possible to change this on my account please? Thanks! Jamie

Resolved! Bolt on

Hi can any1 help my son is managing to purchase bolt ons even without logging in he just clicks the pop up on the phone which somehow I am logged into through the browser if he is anywhere with no wifi and purchasing bolt ons with a click of a button...

James1986 by Level 1: Joiner
  • 623 Views
  • 2 replies
  • 0 kudos

Resolved! UserID unknown

How do I block? User ID unknown calls.

DrGuy by Level 1: Joiner
  • 326 Views
  • 3 replies
  • 0 kudos

Resolved! Note 10 plus 5g pre-ordered delivery.

Hello, I'm new to this community I would to say that I pre-ordered the note 10 plus 5g in Aura glow on the 10th August, in my account is says "in progress". Has anyone ordered this and has there been an update on delivery?Thank you

Maine87 by Level 2: Apprentice
  • 3539 Views
  • 66 replies
  • 0 kudos

Tariff change phone call

Last week on my way to work I got a call from someone at o2 He had an Irish accent and was speaking insanely fast and kept repeating everything. He told me I was on unlimited texts and minutes with 1gb data. Which is fine for me He then said that I c...

Resolved! Cancelled Contract

Hello. I purchased a Sim-~Only contract a little while ago, then informed O2 I wanted to cancel within the 14-day change-of-mind period. Before I cancelled, I received my first monthly bill. Because I then cancelled, I also cancelled the direct debit...

Fido by Level 1: Joiner
  • 594 Views
  • 3 replies
  • 0 kudos