Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

5G service in October

I've recently upgraded with o2 to refresh to a 5G handset, and just popped my o2 sim in from the old phone to continue using my number as usual. In the Mobile networks the Network Mode already states 5G/LTE/3G/2G (auto connect) as network options. Wh...

jcf224 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Credit.

I was told. I was getting £40 credit. Does anyone know where this will show?

Leah by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Roaming in Italy

Hi,I'm just checking your current experience with Roaming in Italy, especially about speed and general 4G coverage.I'm normally around Rome or Perugia, but I would be interested to hear in general how it is right now as I'm planning to switch to O2. ...

R4W by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! stac code

who do i send my stac code too from my old network

chris2424 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Data Allowance

Hi,My current tariff states a max download of 75gb/month. All the counters on my O2 phone and pc apps say Unlimited data. It does seem to cap at 75gb but I can't track how much I've used. Why is this? If this is an error and there is an option for un...

Resolved! Orders

I recently ordered the apple watch, they said they would do the credit check i got all my legal docs via email and then shortly after i got an email that said ‘Hi Miss Kara Wright,Thanks for your order - it's now full steam ahead at our end.We'll pro...

Kaz1 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! My number is not recognised

I took out a dim only contract for my mum and completed a keep my own number form. Everything has gone through and is showing on my O2 but when the number is called it says it is not recognised and when dialing out on the new SIM it comes up with the...

Ally1 by Level 1: Joiner
  • 5 replies
  • 0 kudos