Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Billed before I even got the phone!

I ordered a phone and contract on 27th August and got a bill from O2 for the first month on the 28th August (payable by 11 September), the bill was for the period up to the same day the phone arrived (it arrived on the 28th) and before I have even tr...

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Roaming in Italy

Hi does anyone understand O2 fair usage policy on roaming in Europe. I have a place in Italy and am in the summer for about 90 days continuously. No WiFi in the house so am heavy on data. I use about 50 to 60gb a month. Was going to buy a sim card wi...

Samsung s21+ waiting time (not in stock)

Hi I recently upgraded my Samsung s10+ to a Samsung s21+ soon as everything went through I had a message saying phone not in stock 3-4 weeks wait has anybody else had this and will the phone be here sooner than they say Thankyou

Resolved! Early upgrade

Hi Guys I am thinking about doing an early upgrade - I still have my old iPhone 8 and could also recycle this one as well. Both work fine and no damage. How much could I get for both phones please ? thanks lisa

Resolved! Going to eu

Hi I'm going abroad to eu countries, do I need to set up anything on my phone to use it on I'm on pay monthly contract

Resolved! Sim activation

Old device - samsung galaxy S10New device - samsung galaxay s21 I have inserted my new 5g sim card into my S21 and gone through the Sim Swapping process via sms text messages. Both of my devices/sims now say not provisioned. How do i activate my new ...

Resolved! New Accessories Device

Hello I ordered the AirPods 2019 and was wondering if I could set a date for when my bill comes out the same time as my phone bill

Resolved! iPhone 12 Pro not calling out

so I upgraded myself online, all carphone warehouse shops have been shut down in my area, I told them the situation that my old phones been smashed by my son and I can’t get my old sim out it’s that bad.anyway I go ahead and upgrade but my new phone ...

Resolved! Transfer number

I took out a pay monthly line and requested to transfer my pay as you go number to it. I haven't received anything to say they have received this, I'm aware it might take longer as it's bank holiday when can I look at this being done and should I if ...

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