This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Start a conversation

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 250445 Views
  • 2 replies
  • 2 kudos

Resolved! Device Plan - How to get a device bill with IMEI?

Hi all, I just received my new Samsung S21 with a device plan. To take part in the Samsung promotion I need a bill for the device including the device's IMEI. Do you know where I find such a bill? I can only find my device plan agreement and the airt...

J_dav by • Level 1: Joiner
  • 696 Views
  • 3 replies
  • 0 kudos

Resolved! Extra charge

I was just wondering why am got this extra charge when am on contract with u I was seeing what this was for and why am getting this for

Mick90 by • Level 1: Joiner
  • 388 Views
  • 1 replies
  • 0 kudos

Resolved! Last bill

Received message on 19th August saying I can view on bill in my o2 account, well its not there and cannot seem to get on online chat to get this sorted plus I been charged £43 for line rental that I have not had as my number was transferred to a new ...

Kevtrix by • Level 1: Joiner
  • 381 Views
  • 1 replies
  • 0 kudos

Resolved! How to check PAC progress?

Hi,I ordered a new O2 pay monthly SIM at the weekend and added my PAC from EE during the order. I now have my new O2 SIM however it still has its own number and my old EE sim service is still active.How do I check the progress of applying my PAC? I c...

Data stopped working

I have 10GB left of 25GB allowance. Stopped working, tried everything even swapped SIM into another O2 phone - still no data. Can't get through on chat - only option is a callback to me in 3 days! I have six accounts with O2, needless to say I am now...

Resolved! High Data Usage

I have just received a text to say i am near to my monthly limit which is surprising as i've not had this before. I have 15GB of data as part of my tariff and my o2 is reporting i have 3 left. My huawei phone is reporting a figure which is a lot less...

DJRDJR by • Level 1: Joiner
  • 408 Views
  • 1 replies
  • 0 kudos

Resolved! Missed payments

hello, I have had no access to my phones capability for the last week now due to previous missed/ delayed paid bills in the last few months, I have paid everything which I should have paid already however I still don’t have access to my internet or m...

AW4 by • Level 1: Joiner
  • 484 Views
  • 1 replies
  • 0 kudos

Resolved! Abnormal/fraudulent billing from 02 (xxxxxxxxxxx

I want to bring to attention the abnormal/fraudulent billing from 02 for the month of August,I did notice,an abnormal billing of £39.37 twice on samday, 13/8/2021. bringing the total to £80.00 excluding VAT. I whant to start clearly that this is a fr...

Top