4G Coverage becoming real slow

[Chris_S]

Hello, I was not sure where to post this so sorry if it is in the wrong section but for a while now the O2 4G internet is getting slower at my work to the point of it being super slow/unusable, it was not always this way so can someone please inform them that the area might be faulty or need looking into as im not sure who to contact about this?

I am on contract with 20GB data which I never even get half way through and my phone is a Oneplus 5 128GB 8GB and has had no issues with 4G elsewhere and normally has real good speeds at home on LTE or Wi-Fi so the issue is the area where I work, coverage seems good and status is fine but here is some pictures of the speed tests I have taken at work over a period of a month to show it degrading:

The area effected is Stoke Green, Slough, SL2 4HR 

https://goo.gl/maps/ZvUQ6XVtsyF2

Many thanks

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[gmarkj]

Keep reporting it using the my network app.
The next step is to put in an official complaint (links on the contact us page at the bottom of this forum). Try using resolver as that tends to get decent results, plus keeps everything in one place.
Finally if that goes no-where you request a letter of deadlock to go to the ombudsman. This is the last resort though as the only place to go from there is another network...

[jonsie]

It's always worth calling them. If you get no sense out of customer service then make a complaint via the Resolver website

[Chris_S]

Cheers guys, I will ring them up and try and push a resolve and take it from there, tbh i'm literally getting next to no speed (youtube wont load videos etc) so i'm not just being fussy, the service around here is hanging on by a thread.

Many thanks.

[adamtemp64]

I would say that maybe Wrexham park hospital are allowing people to use their mobiles now and congestion is showing 

[pgn]

I did a few tests this afternoon, logged a couple of cases using the My Network app from my place of work... not as bad as yours, @Chris_S, but definitely a degradation over the day (timestamp at top of screenshot, both on 21-May-2018):

[Smitz]

Sorry if this has bumped the thread back up, however this was the most recent thread that I have come across regarding this problem.

Now the issue I am having is the same and to be honest it has been going for a while. A fault on my part was that I wasn't persistent in continuing the complaint though.

So I have a OnePlus 5t and I've just switched to a 20GB Sim Only tariff. Phone and plan is capable of streaming videos on Youtube however when trying to do this on the go using my data the video is unwatchable. It continues to freeze every few seconds. On previously reporting this an advisor suggested a new sim but that didn't work. Then I was tod to use the Youtube website as opposed to the app, but I don't get the option to adjust the quality and the video playback is similar.

I have read on previous older threads that O2 throttle the network and compress which doesn't allow streaming to be clear.

There is nothing wrong with my network as everywhere I have tried to stream I am getting 4G/4G+ for my signal and my download/upload speeds are fine too.

Any help would be awesome

[MI5]

I don't know if it still works but using "bypass" as the APN username used to bypass the compression.

[Darth151]

We have the same issues in Co Durham. 3X slower than Vodafone.