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30hrs since returned item was delivered & signed for - no update on repair tracker

ChrisH
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Hi,

 

I returned a faulty phone which was signed for just about 30hrs ago yet there has been no change to the repair tracker status. It remains at "Job booked".

 

When should I be concerned?

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MI5
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It will be updated once allocated to an engineer and inspected.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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It will be updated once allocated to an engineer and inspected.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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ChrisH
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One of the status' is "At returns centre" which I would have hoped would be amended shortly after receipt. I'm just worried about it getting there safely.

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jonsie
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@ChrisH wrote:

One of the status' is "At returns centre" which I would have hoped would be amended shortly after receipt. I'm just worried about it getting there safely.


Don't worry it will have arrived safely...

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ChrisH
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Still no updates so I hope you are right! I'll give o2 a ring in the morning.

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ChrisH
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Device arrived safely. Now I'm just waiting for my device plan to be cancelled. This is all taking a bit longer than I expected!

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jonsie
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@ChrisH wrote:

Device arrived safely. Now I'm just waiting for my device plan to be cancelled. This is all taking a bit longer than I expected!


At least it's a step in the right direction. ....

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MI5
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You gotta wait for someone to process the cancellation now wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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