£10 bundle bolt on

Anonymous · ‎05-08-2015

I cancelled my pay monthly to a pay as you go, as I am travelling for a year. I topped up with credit, then out of the blue in New York I got a text to say £10 has been taken for a bundle. I never signed up for this and now every month this is happening and I can't use any of the minutes or texts as I am abroad. The free phone numbers also don't work so I'm unable to speak to anybody. I can't find anything on the website and the live chat is always offline. Please can somebody shed some light on how I can cancel this as I need credit on my phone for emergencies but O2 keep taking it. After a year that will work out as £120 and I wouldn't have used any of it!!

MI5 · ‎05-08-2015

Log into your My O2 and change your tariff to big talker.
You will keep your £10 a month on this tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎05-08-2015

If you're an existing Pay & Go customer, either

Text BIGTALK free to 21300
Call 2202 free from your mobile
Visit My O2

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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