on 22-04-2018 12:18
My elderly mum lives in a rural area but has always been able to get a good signal until now. For the last 2 weeks the signal has gone. We've switched phones off and back on and tried 4 other different makes and models of phones but now none of them have got a signal where once they could make and receive calls, texts etc. We've even been able to get 4G on two of the phones in the past but not any more. we've raised several complaints with 02 but all it says is they couldn't find a fault !! Whats going on with the signal ? Help please
on 25-04-2018 08:07
on 25-04-2018 08:12
on 25-04-2018 08:12
@rusty51 wrote:
Hi everyone, thanks for the ideas. I'm in the process of finding out if others on 02 are having similar issues and getting them to complain. I've tried 02 Ask but it only works if you've got 1 mobile number and I've got two registered on my account. I'll keep you posted if I get any joy.
Yes unfortunately Ask has limitations. I think an update is needed.
on 25-04-2018 08:19
on 25-04-2018 08:19
I’m in the same boat with regards to O2 Ask unfortunately.
on 25-04-2018 08:47
on 25-04-2018 08:47
O2 Ask certainly needs a review. It isn't a replacement for Tu in any way shape or form, Personally I'm not too bothered whether it works abroad or not (selfish I know.... but that no longer affects me)
However, it should be available to every O2 customer regardless of phone, tariff, or more than one number linked to accounts.
Veritas Numquam Perit