Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! If I buy a phone second hand and the seller stops paying the account, can the phone be recalimed

A chap advertised a nearly new O2 iPhone 7 on our NHS swap and sell notice board It was bought new from O2 in November 2016 on 500 minutes, unlimited text and 1 gig data monthly tariff the chap says it is not a Refresh tariff - is there any way to ch...

4G down today?

Around 11:45am this morning everyone in our office lost 4G and was stuck on 3G even after reboots. Nothing on the network status page but i have raised a fault. Assuming it was just our local mast playing up i thought nothing of it. However i looked ...

Resolved! Free upgrade wants me to pay £50 a month

I have been with 02 for about 5/6 years now I have finally decided to upgrade my phone I looked on the upgrade page and seen that I was able to upgrade to an iPhone 7 but it wants me to get a tariff which I don't want at £50 and then a £9 upfront cos...

Boostbox

Hi, I see I can purchase an O2 Boostbox from various places. Do I need to be on an O2 business account to be able to use it ?? Thanks

Return & Refund Problems

I have spent the past 2 days on Live Chat and on the phone trying to find out if a returned handset had been received. This has taken several attempts however I have now been assured that the handset has been received. The hard bit is trying to get t...

Resolved! Transferring unregistered payg to pay monthly

HiJust wondered, I got a o2 payg sim to test signal but I haven't topped it up yet.I've taken out anow o2 sim only contract and the payg number is a memorable one so would like to keep thisDo I need to top up the payg sim first and make a couple of c...

Resolved! Pay Monthly Account Merge

Just want to know if it's possible to merge two separate Pay Monthly accounts in to one and pay as one contract, or at least have the payments on the same date each month?

Resolved! Missing credit

My husband has a simple pay as you go sim, he may make 1 call every 6 weeks or so. However, when checking his balance, £6 has gone and no calls made. Is there anyway we can track where this credit may have been spent apart from call, thanks in advanc...

Resolved! Is this a scam call

0800 952 4852 Hi guys, so I've had loads of missed calls from this number and after a Google search it's not clear if it's a scam or if it's actually o2? So I've answered it this morning, and basically told them to, ahem, bog orf!! Could anyone shed ...

IPad sim, change email

Hi, I have an O2 sim card for my IPad, and I pay monthly. My email address is being discontinued, so I have to change the email which I use to log in to my account, but I can't work out how to do it. If I do:Manage My AccountI log inI select Edit You...

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