Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Help after being Scammed

Good Afternoon Just thought I would share this with the community for awareness and maybe a potential solution as well. Yesterday evening I was browsing the internet on my mobile and whilst browsing I was directed towards a pornographic website which...

Resolved! Activating sim on upgrade phone

Hi, I recently upgraded my phone from an iPhone 5s to Samsung Galaxy S7. I received the new phone yesterday and put the nano sim in, now I'm stuck! How do I activate the sim? Can anyone help?

Resolved! Upgrading From Business Tarriff to personal.

Hi all, My business contract ended a while ago although i have carried on with the tariff. I would now like to upgrade to a difference tariff, but its on the personal site. Can i upgrade bertween the two and keep my number? I am currently on a small ...

Can't recieve calls or texts

I am unable to recieve voice calls or text messages on my old Nokia or new Alctel phones but I can when I put the SIM into my husband's Xperia. Making calls is no problem. I have follwed the online advice to clear diverts without any luck and am a bi...

Resolved! Call charges for EE customer service team

I am trying to contact EE to cancel a mobile broadband. But there is apparently a charge for calling 07953 966 250Can someone clarify this please because I cannot afford to pay charges.It's impossible to find out from the o2 special numbers whether i...

Help!! Been unable to checkout since iPhone 6S has been available to pre-order

Hello, This has become increasingly frustrating, I'm trying to upgrade my iPhone 5S to the 6S. I can select the phone, continue to checkout and enter my delivery details but when I try to make the payment it comes up a red message: 'please check the ...

Live chat not available today?

I have been trying on and off all day to talk on live chat and it keeps saying it's checking to see if anyone is available.I've just topped up my pay and go & my 2981 messaging units have disappeared and I only have 500 units to use within 8 days of ...

Resolved! Cancel contract

Hi,I have moved overseas and want to cancel my account. Can you please advise how I can do this online.

Resolved! Paying monthly

Can i pay so much each week of my bill so I don't have to pay the full amount at the end of every month?

Resolved! Calling mobile while turned off

Hi, When I call my mobile when it is turned off I can hear ringing on the line. It rings about 8 times then appears to answer with silence for five seconds then the call ends. I have voicemail turned off in Tugo. I expected a message about the mobile...

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