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02 refresh and damaged mobile

Anonymous
Not applicable

on ‎24-05-2015 17:44

on ‎24-05-2015 17:44

Hi, I have recently just got a new iPhone 6 on 02 refresh as I paid my previous mobiles contract off. Anyways today I dropped my iPhone I'm water!! I know how typical :(:( so irresponsible of me and I have no insurance to make it worse (I'm definitely getting some in future) On 02 refresh I know you pay the bill then the Mobil separate would 02 allow me to get another contract mobile but just the mobile and swap the sim of the contract I'm paying now into the new mobile? So I'm paying for the phone I've broke the new phone and the old contract? Or is that just me thinking way out of context! Lol I'll probably end up having to pay for 2 contracts as it's my own fault 😞

Anyone with advice would be great?
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Anonymous
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In response to Anonymous

on ‎30-05-2015 10:04

on ‎30-05-2015 10:04

hi @Anonymous

 

How did it go?? slight_smile

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Anonymous
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In response to Anonymous

‎02-06-2015 15:17 - edited ‎02-06-2015 15:18

‎02-06-2015 15:17 - edited ‎02-06-2015 15:18

Any updates @Anonymous ?
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Anonymous
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on ‎03-06-2015 08:37

on ‎03-06-2015 08:37

Hi everyone. Sorry for taking so long to get back to you all. My nana was admitted into hospital Wednesday night last week so haven't been back on here (she's ok now) so glad!

Anyways, Apple offered me a replacement which I'm so glad about, it was £229 I think.

I have insurance with my bank now! Haha
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Cleoriff
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on ‎03-06-2015 08:47

on ‎03-06-2015 08:47

That's good news @Anonymous (And really pleased you got the insurance) wink

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎03-06-2015 08:55

on ‎03-06-2015 08:55

Good deal...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to Anonymous

on ‎03-06-2015 15:59

on ‎03-06-2015 15:59

Good to hear
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jonsie
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In response to Anonymous
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on ‎03-06-2015 16:04

on ‎03-06-2015 16:04

Glad you're sorted @Anonymous ☺

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