02 refresh and damaged mobile

[Anonymous]

Hi, I have recently just got a new iPhone 6 on 02 refresh as I paid my previous mobiles contract off. Anyways today I dropped my iPhone I'm water!! I know how typical :(:( so irresponsible of me and I have no insurance to make it worse (I'm definitely getting some in future) On 02 refresh I know you pay the bill then the Mobil separate would 02 allow me to get another contract mobile but just the mobile and swap the sim of the contract I'm paying now into the new mobile? So I'm paying for the phone I've broke the new phone and the old contract? Or is that just me thinking way out of context! Lol I'll probably end up having to pay for 2 contracts as it's my own fault 😞

Anyone with advice would be great?

[Anonymous]

hi @Anonymous

How did it go??

[Anonymous]

Any updates @Anonymous ?

[Anonymous]

Hi everyone. Sorry for taking so long to get back to you all. My nana was admitted into hospital Wednesday night last week so haven't been back on here (she's ok now) so glad!

Anyways, Apple offered me a replacement which I'm so glad about, it was £229 I think.

I have insurance with my bank now! Haha

[Cleoriff]

That's good news @Anonymous (And really pleased you got the insurance)

[MI5]

Good deal...

[Anonymous]

Good to hear

[jonsie]

Glad you're sorted @Anonymous ☺