This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

02 refresh and damaged mobile

Anonymous
Not applicable

on ‎24-05-2015 17:44

on ‎24-05-2015 17:44

Hi, I have recently just got a new iPhone 6 on 02 refresh as I paid my previous mobiles contract off. Anyways today I dropped my iPhone I'm water!! I know how typical :(:( so irresponsible of me and I have no insurance to make it worse (I'm definitely getting some in future) On 02 refresh I know you pay the bill then the Mobil separate would 02 allow me to get another contract mobile but just the mobile and swap the sim of the contract I'm paying now into the new mobile? So I'm paying for the phone I've broke the new phone and the old contract? Or is that just me thinking way out of context! Lol I'll probably end up having to pay for 2 contracts as it's my own fault 😞

Anyone with advice would be great?
Message 1 of 37
5,842 Views
0 Kudos
36 REPLIES 36

Anonymous
Not applicable
In response to Anonymous

on ‎30-05-2015 10:04

on ‎30-05-2015 10:04

hi @Anonymous

 

How did it go?? slight_smile

Message 31 of 37
1,324 Views
0 Kudos

Anonymous
Not applicable
In response to Anonymous

‎02-06-2015 15:17 - edited ‎02-06-2015 15:18

‎02-06-2015 15:17 - edited ‎02-06-2015 15:18

Any updates @Anonymous ?
Message 32 of 37
1,304 Views
0 Kudos

Anonymous
Not applicable

on ‎03-06-2015 08:37

on ‎03-06-2015 08:37

Hi everyone. Sorry for taking so long to get back to you all. My nana was admitted into hospital Wednesday night last week so haven't been back on here (she's ok now) so glad!

Anyways, Apple offered me a replacement which I'm so glad about, it was £229 I think.

I have insurance with my bank now! Haha
Message 33 of 37
1,284 Views
0 Kudos

Cleoriff
Level 94: Supreme
In response to Anonymous
  • 128048 Posts
  • 835 Topics
  • 7586 Solutions
Registered:

on ‎03-06-2015 08:47

on ‎03-06-2015 08:47

That's good news @Anonymous (And really pleased you got the insurance) wink

Veritas Numquam Perit

Girl in a jacket
Message 34 of 37
1,281 Views
0 Kudos

MI5
Level 94: Supreme
In response to Cleoriff
  • 151925 Posts
  • 650 Topics
  • 28861 Solutions
Registered:

on ‎03-06-2015 08:55

on ‎03-06-2015 08:55

Good deal...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 35 of 37
1,278 Views
0 Kudos

Anonymous
Not applicable
In response to Anonymous

on ‎03-06-2015 15:59

on ‎03-06-2015 15:59

Good to hear
Message 36 of 37
1,263 Views
0 Kudos

jonsie
Level 94: Supreme
In response to Anonymous
  • 95908 Posts
  • 612 Topics
  • 7141 Solutions
Registered:

on ‎03-06-2015 16:04

on ‎03-06-2015 16:04

Glad you're sorted @Anonymous ☺

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 37 of 37
1,260 Views
0 Kudos
Top