Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Switched from Text & Web by mistake - how do I get it back

I switched from the Text&Web tariff to a Big Bundle because I thought the extra calls would make it better value however I didn't realise that the way that it is charged (on a set day of the month) would make it much more expensive for me. Text & Web...

Resolved! How frequently do I need to use my sim so that O2 does not put it out of use?

I am going to travel for the next month or so and haven't topped up my sim in a month. I was told by someone who is with another provider that her sim was disconnected as she did not make a chargeable call in 2/3 months. Is this also the case with O2...

Resolved! Upgrade to 30 day contract.

I have had an unlocked iPhone 4s for a couple of years now and for the most part have had a P&G sim however I was then called by O2 and offered a contract that I was unaware was twelve months. Anyway my phone is failing and I was looking to upgrade m...

Resolved! Billing

I got my new HTC and switched to o2 21st of July. 22nd of July I already have a bill. The CS officer on Live chat tells me that is industry's standard line rental. When I click on the bill it gives me this: Date issued22 July 2015 Billing periodUntil...

Resolved! How do I know if my deposit is in my account?

I'm looking to get my depoist put back into my bank account, but I'm not sure if it's even in my O2 account in the first place. My latest total Airtime bill is like minus £300, so I'm not sure if that means that my deposit is back or not. Can anyone ...

Resolved! letter from o2

Tried to get through live chat but its too busy.My partner has a iphone in my name and today i just recieved a letter saying he hasnt paid £20 towards his bill,he has 2 weeks to pay it etc.He checked his 02 app on his phone when i told him and for so...

Resolved! charged on ferry

I've been charged £40 for data while on a ferry between newcastle and amsterdam. I didn't expect to go into an international charge area, would have expected it to be EU charges which is covered by my 02 travel 2 pound a day. that is £40 for only a f...

Resolved! Bought new phone and need a smaller sim

I have bought a Samsung A3 and the sim I have is too big, how do I get a new one? I live on the Isle of Skye and there are no phone shops here!

Resolved! phone out of contract refund?

hi my contract has appoximateley ended 2 years ago and ive been paying the full price since, will I be entitled to compensation/ refund for the amount ive been paying over for e.g i was paying about £37 pound during contract obviously a lot of this i...

Resolved! O2 refresh - pay phone off, keep airtime part going

Hi, I think I'm right in thinking this, but just wanted to double check as the FAQ's don't make it abundantly clear. Can I pay off my phone plan at any time but still keep the airtime plan going? E.g. if I paid off the phone plan for my iPhone 5s tod...

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