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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 22076 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 211707 Views
  • 2 replies
  • 2 kudos

Resolved! Bolt On

I've just added the new Disney + bolt on to my account for £5.99pm as my old offer is ending. When will this show on my account?

Resolved! My phone reactivated

I've paid my outstanding bill but my phone is still disconnected how long does take to be reactivated

Resolved! Bill

How do I change my bank details 

Rushie67 by • Level 1: Joiner
  • 188 Views
  • 2 replies
  • 0 kudos

Resolved! Am paying for a monthly SIM card that I would like to cancel

Hello, I'm paying for a monthly SIM card that I would like to cancel. How do I go about this? I've tried to call but wait times are very long and I haven't managed to get through. It feels like O2 might be deliberately making it difficult to cancel t...

Sandra16 by • Level 1: Joiner
  • 254 Views
  • 1 replies
  • 0 kudos

Resolved! How do i cancel disney plus

Ive just come out of the 6 month free disney plus. How do i now cancel? Cant find any option to do this

Lynsey3 by • Level 1: Joiner
  • 6237 Views
  • 2 replies
  • 0 kudos

SIM card

Hello, since signing contract with Virgin media and O2, I haven’t received my SIM card, but I’m paying for contract already?

AsVi by • Level 1: Joiner
  • 219 Views
  • 2 replies
  • 0 kudos

Resolved! Gift selection restricted to one (Disney+)

I have just entered into a new contract and I am informed that I now can select a gift extra. Initially I was presented with around 3 or 4 gift options, but deferred my selection. However, now try as I might I cannot access ANY gift extra other than ...

Phone number not recognised

My phone number is no longer recognised. I’ve done a sim swap but it is still not working. I still get 4G so I can use data but I can’t receive calls or text messages.

Allan4156 by • Level 1: Joiner
  • 297 Views
  • 1 replies
  • 0 kudos

Resolved! lost phone abroard

I have lost my phone and im still abroard how do i block it until i return to the uk

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