Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! vat invoices needed

Good Morning I've just discovered that l can no longer download vat invoices from my O2 but l need invoices for the last three monthsHow can l achieve this please ?

My data and calls arent working help ASAP

Hello i just payed my outstanding bill but my data and calls are not working please help me asap

Resolved! Caller IDs all unknown

When I get an incoming call my phone says number unknown instead of the number even if the number is someone in my contacts. The last time an incoming call had a number on it was 24/12/23 but since 30/12/23 every incoming call says number unknown. I ...

Cancelling a contract with time constraint.

Hi I had phone contract with o2 for 36 months and after that had finished liked the phone and the tarried payment was 32.00 every month and was ok with it. But found a sim deal pay as you go on site and wanted that deal and went on to my account and ...

Resolved! Missing parcel

Hello . I should receive my parcel 15.12.23 . Status is delivered but I didn't receive this parcel . I try sort this out already 3 days . I calling DHL and O2 customer service. No one want to help me ...

EmailfromO2

O2 say there is problem collecting DD no problem with bank sufficient funds available?can some help please

Resolved! Using Data in Indonesia

I have the o2 Travel Inclusive bolt on and am wondering if this will cover me while I'm in Bali or whether I will need a different travel bolt on as well.

My o2 won’t work and direct debit gone

My account is shown outstanding from December- which I’ve paid manually. The direct debit setup has gone from my bank, and I’ve had loads of texts and emails telling me I need to pay up.I’ve tried to manage my account online and on app- just tells me...

Bill

I was sent a message saying I owe money but when I go to pay it says I don’t owe anything what do I do

No data

Hi, I paid for a £15 rolling plan and my balance says I have just under 30gb of data but when I come off of wi-if, I have no data. Please help!

O2

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