EmailfromO2

[CAM55]

O2 say there is problem collecting DD no problem with bank sufficient funds available?

can some help please 

[Pscocoa]

Seems to be a technical issue - 02 have set up new direct debits for everyone and then tried to take payments from old ones.

[Baldrico]

Yes was all meant to be transferred to a new direct debit. I had email today. Contact billing and they wanted me to pay by card. Eh no you sort it out is what I told them

[Oxonian]

@CAM55 

There have been lots of reports of issues with direct debits and payments recently. Did your problem sort itself out ? 

We cannot access accounts in this customer to customer community, so if your problem has not been resolved, you need to contact O2. You can message them on social media :-

Facebook : https://o2uk.co/O2CFB

Twitter : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

Other ways of getting in touch are here :-

Guide: How to find help & contact O2 

Please let us know the outcome.