My account is shown outstanding from December- which I’ve paid manually. The direct debit setup has gone from my bank, and I’ve had loads of texts and emails telling me I need to pay up.
I’ve tried to manage my account online and on app- just tells me I’m lost or page moved?
Spent ages on 202 to speak to an advisor- is there a major issue with o2 accounts
You can get in touch with Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you. Payment Management opening hours: Monday to Friday – 8am to 8pm Saturday – 8am to 6pm Sunday – 9am to 6pm
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
You might want to consider contacting your bank before you speak to O2 about this. You need to obtain the unique transaction identification number from your bank, which will probably be a sixteen digit number.
O2 will need you to provide them with this number to facilitate a search of their banking and accounting records. That will enable them to locate your payment and correctly allocate it to your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
The "manual payment" that the OP refers to will also have generated a unique transaction reference number, although that will be invisible to the user.
