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HOW TO: Get your PAC Code from O2

Anonymous
Not applicable

on ‎18-12-2008 13:42 - last edited on ‎08-03-2022 16:40 by

on ‎18-12-2008 13:42 - last edited on ‎08-03-2022 16:40 by

 

Note: we have an updated guide on getting your PAC in the How-to Guides section, please see here. slight_smile

 

If you want to contact O2 about leaving or getting a PAC, you can also use the Social links below:

 

Community_STS_PAC2.png
Community_STS_1.png Community_STS_2.png

 

Seen this a lot around the forum, so I thought I'd make a post on how to do it

Firstly, give O2 Customer Service a call on 4445 fron your O2 Mobile.
Select the option which is "Join or leave O2". Then in the next menu select the option "To leave O2".

Now, you will be put through to an advisor who will ask you for your name and phone number. Then ask them for your Port Authorisation Code. You will be asked for your security password if you have set one up with them. Don't worry if you havn't sent one up; if you don't have one then you will not need to give it to them.

You will be asked if you have a pen and paper ready to write the code down. Don't worry if you haven't because they post it out to you anyway. They will ask you for your name and address so they can post it to you.

O2 may ask for a reason for leaving and the Port Authorisation Code (PAC) is only valid from 30 days of issue. Provide your PAC code to another operator if you wish to keep your existing number from another network.

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Anonymous
Not applicable
In response to Anonymous

on ‎04-09-2013 09:34

on ‎04-09-2013 09:34

Ditto the above, called 0800 587 4005, answered a security question, responded to an sms message, and my PAC code was sent out instantly, job done in under 5 mins, many thanks.
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Anonymous
Not applicable

on ‎20-09-2013 11:59

on ‎20-09-2013 11:59

Ive just phone the free line and been told 'sorry no you have to phone the normal line and press 2, we cannot transfer you or give you a PAC code'

 

this after 30min already sitting on the line getting no where, a guru who point blank lied to me (said the customer support number was the direct line to the PAC team, even after I pointed out to him it wasnt), and after having requested the PAC code 3 days ago and been told it would be txt to me the day my contact ended (today) only to have my sims now disconnected so no way a txt can come through

 

so no impressed

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Anonymous
Not applicable

on ‎28-09-2013 18:12 - last edited on ‎29-09-2013 07:58 by Moderator

on ‎28-09-2013 18:12 - last edited on ‎29-09-2013 07:58 by Moderator

Hi,

tried getting pac through Chat window but kept me hanging and side tracked me .So 

rang  and called 0800 587 4005 and PAC code was sent out instantly!!

Looking for better deals now if anyone knows of any.

 

Good luck  

Martin

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Anonymous
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In response to Anonymous

‎11-10-2013 17:14 - edited ‎11-10-2013 17:16

‎11-10-2013 17:14 - edited ‎11-10-2013 17:16

Kudos Marus your info solved my non contact issue; I also had to say several times why i was leaving O2, but otherwise as described and very quick...

 

"0800 5874005 for pay monthly
0800 8400202 for payg

called pay monthly - got straight through - got pac code txt'd as soon as I hung up - 4 minutes tops"
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Anonymous
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In response to Anonymous

on ‎10-12-2013 11:58

on ‎10-12-2013 11:58

Thanks for help. Just dialled 0800 587 4005, Straight thru, got pac code no problems.this on 10 dec 2013.

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Anonymous
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In response to Anonymous

on ‎06-01-2014 09:23

on ‎06-01-2014 09:23

Just rang the number but its obviously not free from mobiles - typical! Its not direct to PAC team but after a quick chat got put through and PAC sent instantly.Nice one.

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MI5
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In response to Anonymous
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on ‎06-01-2014 09:42

on ‎06-01-2014 09:42

You just need to call 202 from a contract phone (free) or 4445 from a PAYG phone (25p per call).......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
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on ‎06-01-2014 09:42

on ‎06-01-2014 09:42

@Anonymous wrote:

Just rang the number but its obviously not free from mobiles - typical! Its not direct to PAC team but after a quick chat got put through and PAC sent instantly.Nice one.

You should have rung 202 from your mobile. That's the free number. No matter though, as you've sorted it out.

I DO NOT WORK FOR O2



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adamtemp64
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‎06-01-2014 10:42 - edited ‎06-01-2014 10:43

‎06-01-2014 10:42 - edited ‎06-01-2014 10:43

the 0800 number above is a free one http://www.o2.co.uk/support/generalhelp/howdoi/freenumbers on pay monthly but not the payg one listed above

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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‎19-01-2014 16:00 - edited ‎19-01-2014 16:01

‎19-01-2014 16:00 - edited ‎19-01-2014 16:01

Hi,

 

I am looking to leave O2 as I feel I can get better value elsewhere (especially as I rarely call and am looking into internet bundles instead). I want to know what information I need to have ready to get the PAC code.

 

Can anyone tell me what they will be asking for other than my name and phone number?

Also, since I am on Pay & Go and don't have a landline, what number should I call? Are there any particular operating times?

 

Thanks for your help! slight_smile

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