Account in credit

[Shirl79]

Hey there,  my O2 account is in credit due to being billed for something I didn't have and I had to pay for and has been credited on this months bill and also for my old phone i traded in and by mistake asked for an account credit instead of it being refunded to me.

How do I request a refund?  Can it be done online or do I have to call CS.

Thanks

[Cleoriff · Accepted solution]

Hi @Shirl79 If it's contract... you will be better off contacting customer services to arrange a credit.

They may put it towards your next bill, or are able to send you a cheque. Call between 8-8.30am

https://www.o2.co.uk/contactus

[Anonymous]

If the phone has been traded in then they may not refund you as they would likely have to send the phone back to you in theory

[EmilieT]

HI @Shirl79  Please let us know how you get on with this - did the advice above help you sort it out or did you find out more from Customer service about this credit?