Solved: trying to top up my account from abroad

KTMKate · ‎07-08-2023

Hi there. Im trying to top up the number I used last year so it's preloaded for when I arrive in the UK, but none of my details attached to the account are showing. Please help

gmarkj · ‎07-08-2023

See if any of the methods in the guide below helps:

Guide How to Top Up (PAYG)

It might be if you have not used the number for a while it has been disconnected @KTMKate

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎07-08-2023

See if any of the methods in the guide below helps:

Guide How to Top Up (PAYG)

It might be if you have not used the number for a while it has been disconnected @KTMKate

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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