I ordered two new phones but as they were not fit for purpose and unsuitable for elderly people they were returned. They were received by you on 17th July according to Royal Mail tracking information. I am still awaiting a refund of £58.. I have called your customer services on three occasions, but as I now, after a stroke, have difficulty with my speech I found it unsuccessful. I believe the calls were terminated as the foreign advisors assumed I was shouting - which was not the case.
The order details are NC********* and the return tracking details are NC*********-*********
Royal Mail tracking reference ZS********* ** received by you 17/07/2025 at ******* address, This was the label provided by the postman on collection from my home. Customer name Mr. **** with an address *****
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