'keep my number form' still unavailable.

[TonyD]

Got new o2 SIM last week, but the 'keep my number form' is still not available after over 5 days, despite the fact that "We've got our best technicians on the case." !

Any suggestions as how to proceed as an alternative solution.
Live chat never seems to be available, and 4445 always seems to have a 15-minute wait.

Surely o2 Customer non-Service can't always be this bad - or is it ?

I haven't made a mistake by joining o2 have I ?

[MI5]

I used live chat myself the other day so it's working fine and the best time to call is 8.00am http://www.o2.co.uk/contactus

[TonyD]

Thanks - but live chat not live now.

[MI5 · Accepted solution]

Try a different browser or try through the MyO2 app.

[Cleoriff]

@TonyDLive chat is working fine for me. I waited just 2 minutes for a connection.

[MI5]

Working here too but often a different browser or clearing cache and cookies can help.

[TonyD]

Many thanks to all.

Seems like my Chrome browser doesn't like o2, but Microsoft Edge worked fine.

Instant connection to Live Chat, and issue now resolved.

Thanks again for your advice and assistance.

[MI5]

Glad you got sorted @TonyD