cancel
Showing results for 
Search instead for 
Did you mean: 

'keep my number form' still unavailable.

TonyD
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Got new o2 SIM last week, but the 'keep my number form' is still not available after over 5 days, despite the fact that "We've got our best technicians on the case." !

 

Any suggestions as how to proceed as an alternative solution.
Live chat never seems to be available, and 4445 always seems to have a 15-minute wait.

 

Surely o2 Customer non-Service can't always be this bad - or is it ?

I haven't made a mistake by joining o2 have I ?

Message 1 of 8
2,548 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Try a different browser or try through the MyO2 app.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 4 of 8
2,534 Views
7 REPLIES 7

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
I used live chat myself the other day so it's working fine and the best time to call is 8.00am http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 8
2,544 Views

TonyD
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thanks - but live chat not live now.
Message 3 of 8
2,543 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Try a different browser or try through the MyO2 app.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 8
2,535 Views

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@TonyDLive chat is working fine for me. I waited just 2 minutes for a connection.

Veritas Numquam Perit

Girl in a jacket
Message 5 of 8
2,524 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Working here too but often a different browser or clearing cache and cookies can help.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 8
2,512 Views

TonyD
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Many thanks to all.

 

Seems like my Chrome browser doesn't like o2, but Microsoft Edge worked fine.

 

Instant connection to Live Chat, and issue now resolved.

 

Thanks again for your advice and assistance.

 

 

Message 7 of 8
2,504 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Glad you got sorted @TonyD
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 8
2,495 Views