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Dan
Level 1: Joiner
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Registered:

I was on Lebara and I have decided to move to O2 - Pay As You Go. After a while I received 'Dear Daniel, Your New SIM...' message. That was seven day ago. The card has not come yet. What is happening?

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MI5
Level 94: Supreme
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Registered:
Hi @Dan
This isn't customer services so we can't help and as the forum is public, please remove your email address to avoid spam.
You need to call to chase up your sim or try live chat http://www.o2.co.uk/contactus it might also be worth getting a sim sent to a different address as some new addresses of flats have been known to cause problems.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143435 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Hi @Dan
This isn't customer services so we can't help and as the forum is public, please remove your email address to avoid spam.
You need to call to chase up your sim or try live chat http://www.o2.co.uk/contactus it might also be worth getting a sim sent to a different address as some new addresses of flats have been known to cause problems.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
Level 84: Resplendent
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Registered:

@Dan If you want a Pay & Go sim, just call into an O2 store or Carphone Warehouse if you have one nearby.

I DO NOT WORK FOR O2



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EmilieT
Former Staff
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Hi @Dan, and welcome to the forum Wave I hope the info above helps you get this sorted quickly, and please keep us in the loop of your progress!

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