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cancel my number

jiawei_Luo
Level 1: Joiner
  • 3 Posts
  • 3 Topics
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Registered:

Hi there,

my name is Laurent, I want to cancel my number cuz i went back to China two months ago, but my number was charged monthly, so i wonder how to cancel my number ?

 

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Cleoriff
Level 94: Supreme
  • 111883 Posts
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  • 6591 Solutions
Registered:

Hi @jiawei_Luo

Your post is a little confusing...

Are you on PAYG? You can't just cancel your number, You can change it if you ring customer services 4445.

If you no longer want to be on PAYG then just stop topping up and your number will expire

If you are on auto top up then you can cancel this via My O2 http://www.o2.co.uk/myo2

 

If however, you are on contract then you have to cancel via this route

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 111883 Posts
  • 800 Topics
  • 6591 Solutions
Registered:

Hi @jiawei_Luo

Your post is a little confusing...

Are you on PAYG? You can't just cancel your number, You can change it if you ring customer services 4445.

If you no longer want to be on PAYG then just stop topping up and your number will expire

If you are on auto top up then you can cancel this via My O2 http://www.o2.co.uk/myo2

 

If however, you are on contract then you have to cancel via this route

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

Veritas Numquam Perit

Girl in a jacket
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EmilieT
Former Staff
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Registered:

Hi @jiawei_Luo, there's a lot of useful information above, which I hope answered you question slight_smile Is there anything else we could help you with?

 

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