Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Monthly Instalments On Pay As You Go

Why can we not set a direct debit for monthly bundles?

Resolved! Sim

Hi my sim card randomly changes phone numbers and also deletes whole numbers it's not the phone as this has happened in other phones,not good if you needed to call someone urgently and find the numbers changed or been deleted. Does this mean my sim i...

Resolved! Phone problem

Hi I bughbo a lgk8 second hand from game good condition just bought a sim I need to it £10 on it but won't allow me to do it it says emergency calls only anyone know why

Resolved! o2 & credit card

Is it just me or is it England? The inability of O2 to accept a credit card with a post code outside the UK, just blows me away. In this day of internet connectivity why is so hard for O2 to accept foreign credit cards to top up??? Utterly frustratin...

Resolved! E Topup card

How do I get a new E-Top up card? I'm not sure I've ever had one. I normally top up over the Web but I've given my old mobile to my wife. She is a 1G person and prefers to top up at our newsagents rather than any fancy Internet nonsense.

Resolved! Data in Europe

I have an iphone 6. I have been abroad to Germany, for 3 days and Spain for 1. each time I do not have an data. I know it says 'UK data use will be updated within 30 minutes. Data used in our Europe Zone may take up to 24 hours. Minutes and texts in ...

sms shows as "not sent tap to try again"

Hi, trying to sms my granddaughter in germany (to a german cell), my o2 keeps telling me not sent. Am I doing something wrong??

Resolved! trying to get started

I have just received a new sim and was going to try 02 after years with another provider. I have spent three hours trying to get started but been pushed from pillar to post by online chat, customer services and left high and dry and no service. Is th...

Resolved! new sim supplied, when the number tested shows as a Tiawan number

when the number tested shows as a Taiwan number

Resolved! Unable to send text message error sim 1 error 38

I’m unable to send a text message. It just hangs and says ‘sending’. I have tried a couple of other numbers and they struggle but sent ok. The message says unable to send message error sim 1 error 38. My signal is fine and tried it with wi-if off and...

O2

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