Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

O2 OFFER OF 50 FREE MINUTES+TEXTS+DATA (PAYG) IF I TOP UP NORMALLY BY TOMORROW. HOW DOES THIS WORK?

I currently have £16 credit on my prepaid PAYG account. To take up the offer described above I have to add £10 to my account balance by tomorrow. I would then have £26 credit in money, plus the free minutes which are valid for 60 days only. If I take...

O2 PAYG Topup

Can someone help me understand why when I pay for a top up, I still see a 0.00 balance on my O2 account?Only asking here as O2 have stopped taking any calls other than you have lost your phone or are in danger, but are very willing to take payment.

Any way to get in contact with O2 agent URGENTLY to help with o2 account related issues.

Hello, how is everybody?I tried to contact an O2 agent urgently today because I have a very serious problem related to my O2 Pay as you go account, but I cannot find a way to contact O2 agents that will work or go through successfully. I tried to fin...

Resolved! O2 pay as you go agents.

During this global pandemic,I am being quarantined and i cannot go out to buy o2 top up vouchers and i dont have a credit card, debit card or paypal that is qualifyed to pay for o2 bill. My data is running really low and i do not have any WIFI or any...

Email customer services

Hello does anybody have the email for o2 customer services?

online device%20details%20incorrect

I have two payg numbers with O2 and an online account with them. I recently bought a alcatel phone (from the O2 shop) and asked them to replace the nokia in the online account with the new alcatel. Instead my Samsung GT - 19300 was taken off the onli...

Bundle charged but not fulfilled

I have just returned to the country and needed to top up my phone as I haven't used it in a few months. I added £28 to my balance and changed my tariff to the the £20 big bundle. Once I had done this, I was then charged for a £15 bundle (what I had p...

Charged for premium texts received - I have not signed up to anything!

I have two additional charges of £3.25 each on my bill this month. They are for premium rate messages which I did not sign up for. I since deleted the texts as I have no storage space on my phone. I have blocked the number on my phone now - will this...

Disney +

Hi, I'm keen to get the Disney + extra as it says free for the first 6 months however when I try to add it says its £5.99 pm but you get £2 off your bill. Are you able to have it free for 6 months or was it just click bait?

Big bundle

I’m having a issue here and cannot contact o2 to helpI ran out of data on big bundle30I am trying to renew my big bundle so I will have a new Anniversary dateI topped up £30 last night and can’t restart my big bundle but already o2 have taken £2 off ...

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