Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

50gb promo

I've just brought a sim only for £20 and 10gb with a bonus of and extra 40gb for free. But I haven't yet received my bonus. Does anyone know when or what I need to do to get it.

Weird text messages from o2

I’ve received 5 texts now from the official o2 number telling me my password has been reset and my code is 999999. I’ve called the customer service team and every time they tell me it’s someone putting in my number accidentally and to change my passw...

0300 police fraud

Hi ... i'm Colin. I'm trying to help a local person with special needs. They are being conned. I'm trying to get them help via the police fraud squad. The number is 0300 123 2040. I have an O2 Pay as You Go phone. Can I ring this number for free? Che...

Keeping PAYG number active

I have a PAYG sim and number, but only use it infrequently as I live abroad. Nevertheless I need it eg for getting one-time passwords sent through from my bank (they will only accept a UK mobile phone number!). What do I need to do to keep it active,...

My Mobile Data isn't working

I've gotten my mobile data yesterday and kept on resetting my phone and the network but it's still not working. Whenever I activate it it just says that it's not on.

My O2 phone will not call or receive

Hi everyone, I'm new to the Forum and need help to get my wife's mobile back on-line. My wife and I are pensioners and only use our phones occasionally, to make essential and emergency calls. The other day my wife's phone stopped working, with the me...

Resolved! Sim Swap Nightmare

Sorry for long post.I’ve been trying to get my phone number (xxxxxxxx) transfered to a new sim for 6 days.It’s still not resolved. It goes as follows:28/2. O2 shop Thanet, I got a replacement sim for a sim swap, old sim is turned off within an hour, ...

Resolved! Reverting to Classic PAYG

I am on the Classic PAYG tariff but required a new sim for my new phone, I arranged this but when I had finished my call, I received information that tells me I will be on a standard PAYG tariff. Will I be able to revert to my original Classic PAYG t...

Calculating Data Usage?

Hi AllI'm looking to use data to basically play games when I'm out and about. I used the online calculator and put 180+ minutes of gaming a day and it came out with the 2gb data plan. I have no idea if this is enough or not? Its a fairly large multip...

Resolved! Nokia1 phone..bought online (new) from O2 - completely dead..warranty length 1 or 2 years?

Bought as a back up phone in Dec. 2018. Now completely dead..tried reset (down vol./on-off button etc)..still dead. Still dead when plugged into a variety of different charging sources. Was PAYG when bought & came unlocked. o2 Signal poor so has been...

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