Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 61608 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 32013 Views
  • 19 replies
  • 2 kudos

Pay as you go tariff

I've recnelty been sent a new pay as you go sim to replace my monthly sim. what's the tariff on this new pay as you go sim? there is no informaiton on the pack

helen08 by Level 1: Joiner
  • 969 Views
  • 5 replies
  • 0 kudos

Sim swap

I need to swap my standard sim for a nano sim. It seems that I can do this by texting a swap request. My question is, when the new sim is available, will my existing tarrif (payg) be preserved, my current balance, plus of course my number. The only d...

Tunafish by Level 1: Joiner
  • 1111 Views
  • 5 replies
  • 0 kudos

Topped up £10 and £0 credit on my account

Topped up £10 and £0 credit on my account. How can i get my money back or change it to a bolt on? Phoned 02 customer service but couldnt get through because of the current situation

Alex5 by Level 1: Joiner
  • 954 Views
  • 6 replies
  • 0 kudos

Missing order and can't get hold of anyone!

I placed an order before midnight on 7th April for next day delivery as advertised on the website.The order was supposed to arrive by 10PM on the 8th April but did not.I have been unable to contact anyone on the phone, or online, and the help pages d...

Resolved! Cooling Off Period

Can anyone advise how I go about cancelling a SIM only upgrade within the cooling off period? Thanks

Sparky1 by Level 1: Joiner
  • 1494 Views
  • 9 replies
  • 0 kudos

Bundle

I have 16£ credit. No mbs. Hiiw do i renew my 10£bundle

Dcarroll1 by Level 1: Joiner
  • 626 Views
  • 3 replies
  • 0 kudos

Sim Swap

Trying to do a sim swpa via text and it's not working. My old sim card is still active. Can someone help?Tried to go to the website but message saying there are issues with the website.

Damo by Level 1: Joiner
  • 1311 Views
  • 8 replies
  • 0 kudos

No service on pay as you go

HiI have a spare phone which I topped up with £10 about 6 months ago.I now have a no service mesage and my number is not recognised.I have never used the phone so wonder if it has expired?Can't speak with a person at O2 as none available and can't us...

mrrena31 by Level 1: Joiner
  • 599 Views
  • 3 replies
  • 0 kudos

Resolved! PAC code

How do I get my pac code to to switch from 02. To. By mobile pay as you go sim

Lt by Level 1: Joiner
  • 1664 Views
  • 4 replies
  • 0 kudos