Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

how can I keep my number

hi ya, i am wondering how can i keep my number without top up since i went back to Hong Kong recently and i wont be able to come back to the uk for at least 3 months.

Self isolated Gran need help choosing best plan

Hi all I have a Gran who is self isolated in sheltered housing she has zero clue with technology but I have an old 4g iPad and have found an unused but in date PAYG sim. I think it should be pretty simple for her to answer a Skype call so she can tal...

Locked sim need a PAC CODE

Hi I've accidentally locked my aim card how do I acces my PAC CODE on line please?

£20 50GB Big Bundle Offer

Hello all, I'm a new pay as you go o2 customer and seeking to take advantage of the current 3 week government imposed ''quarantine'', I opted to order and subsequently activate the sim card by topping up 20 pounds to take advantage of the limited off...

Resolved! can't connect to internet data

Dropped my phone and now I can't get my data connection to work and I am having some issues with making and receiving calls. I am able to send texts ok. Any ideas? Thanks

Resolved! my Sim doesn't work anymore! is it because i've not made a call in a while?

i had a pay go Sim with £66 credit only reason that i tried it out is that i was gonna give it to my elderly parent in isolation (they don't do mobiles!)

Renew boundle

I ran out of data and a few more days before updating the bundle. I used to ask to update the bundle in advance via chat. But the chat is closed now. How can I do this now?

02 Live Chat

Hi there Is live chat offline always nowadays ? I want to unlock a device, I have submitted unlock request va My Account, but after 3 days no one replied. (its generally done in 1 day)

Resolved! Help needed regarding data on payg sims

I need some advice regarding adding data to a payg sim.My Mother is in self isolation for 3 months and i want to give her a payg mobile with data(she doesnt have internet at home) to enable use to video call her.Any advice?

Taking money off balance

02 are taking money off my balance when my mobile data is turned off why is this happening I always connect ti WiFi for my internet

O2

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