Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! How do I speak to 02 agent to get my credit back

I don't know how to get my credit back I am owed £14:10 can I speak to 02 agent

Unable to top up on pay as you go

The website is not letting me top up my number. So I have purchased a voucher, and the 4444 service isn't working either. Is this an issue for everyone or just me?

Free £10 Credit Offer

I ordered my new PAYG sim from O2 based upon the fact that if I topped up £10 then I would receive £10 extra credit. I texted FREE10 to 21500 as instructed but received a text back saying 'it looks like this offer isn't for you'. This offer only last...

Disappearing SIM card

Where has my SIM card gone? Phone says I dont have one but I did yesterday. Panic over, have turned the phone off then on again and my SIM card is there. Nearly had a meltdown!

Resolved! FREE10 to 21500 doesn't work & only 3GB instead promotional 15GB with £10 top up

Hi,I orderd £10 pay & go sim card with promotional 15GB balance - for up to 3 months (normally 3GB).Followed all instruction:- topped up with £10- sent text FREE10 to 21500 to get free credit of £10 ... received message back: ''It looks like this off...

Resolved! Text charges on Pay As You Go

Just checking charges on my text and noticed I am being charged about 6p per text rather than 2p.I'm on Classic Pay As You Go Sim and texts are not very long.Can anybody explain this please?

Resolved! Wifi calling

How do i get wifi calling turned on

Can’t connect to 4g

I’m a carer for a young man who has o2 payg he’s had it for 3 weeks and has topped up and it’s now saying he has £18 credit .but it won’t let him connect to 4g it’s saying he has to wait for big bundle ... could anyone help as o2 aren’t available by ...

Number porting%20problem

Hi all.ported a number from three last week to o2. I have ended up with a split line and calls and texts going to both new and old phones. Called o2 numerous times to rectify problem and advised 24/48/72 hours as requested pac files but nothing. Same...

Transfering old number and balance to new sim card (both within O2 pay as you go)

Hi, Anybody can advise if I can transfer my old numer (O2 pay as you go) together with balance - over £100 to a new sim card (new O2 pay as you go tarrif) which already has been topped up, activated and has £15 credit? Can both balances be added up? ...

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