Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Free10

Hi, I have recently ordered and received new sims for my family. At the end of last week I recieved my new O2 SIM in the post and attempted to redeem the free credit offer. I topped up my account with £10 and text FREE10 to 21500 to receive my bonus ...

Topping up

I’m trying to top up my phone and every time it goes to pay it accepts the card and then comes up with an error message and I try and call and it’s the same it’s just asking to try again, nothing wrong with card or bank, please can someone help as I’...

Text to say they can’t collect payment but am on PAYG and have £7 credit still

Took out PAYG in August. Still in credit as rarely used. Now o2 sending text to say they are trying to collect a payment. Credit card details will be different from when I paid but why do they want to collect money anyway??

Resolved! PAYGO - Requested new NANO SIM (previously had MICRO SIM) for new phone. Not possible to connect

Hi, I bought a new phone. Not realising that you can push out a nano sim from a micro sim, I telephoned 02 and was sent a new sim. The woman said something about a wrong number would initially appear on the one, but then it would be alright, or somet...

No service and seemingly no O2 account

Hi, It appears I have had no service, poss since an "unknown" call (I did not make) earlier today.Moreover O2 , has my name and email, but states I do not have any services with them.When I try to access further help, the access code is set to an obs...

Priotiy

I use my rewards to buy i amazon gift card but didn't get it

Data

Hi I purchased a sim card that said top up £10 get unlimited minutes unlimited text and then for 3 months instead of 3GB of data you get 15gb. I rang 02 they said it took 48 hours for this to applied and a week later it still hasnt? Does anyone know ...

Resolved! How do I speak to 02 agent to get my credit back

I don't know how to get my credit back I am owed £14:10 can I speak to 02 agent

Unable to top up on pay as you go

The website is not letting me top up my number. So I have purchased a voucher, and the 4444 service isn't working either. Is this an issue for everyone or just me?

Data rollover was not transferred

My sim is PAYG and topped up before the due date and had 6GB and none of it has been transferred the new month.Live chat is unavailable and don’t know what to do, any tips?

O2

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