Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! balance notifications

hi can someone disable the balance notification summary on my account please. I use the app to check this.thanks in advance (tried calling CS, but waited forever to no joy!)

Resolved! create mobile broadband account without other phone number

Hi, I currently have an existing account for my mobile phone, and recently got a pay as you go mobile broadband sim. I would like to create a seperate account for my mbb sim as other people may have access to it. I can view my data usage using the mo...

o2 is throttling youtube

o2 is throttling youtube, videos are buffering all the time but when i use a VPN they play with no buffering. how do i make o2 stop throttling, this violates net neutrality. o2 has been caught throttling youtube and netflix in the past.

Big bundle Data

I recently bought an o2 sim card on the premise that if you top up £15 You will receive 30gb of data but instead I only received 15gb any way I can contact o2 to resolve this? Seems like false advertising to me?

Resolved! What's the best way to change my phone number

My daughter is with O2 PAYG and is getting a lot of harassment and bullying. What's the best way to change her number? Do I just get a new SIM?

Purchase invoices

Hi, I work for a community charity and we recieved some funding to support people who are isolated during lockdown. I was tasked with purchasing 10 tablets and decided on the Alcatel 3T 8 refurb. Long story short, it wasn't easy as you can only add o...

Resolved! International call cost with bolt on

HiWhat are the per min call cost uk to Netherlands if you buy a international monthly bolt on at £2?Are the call costs the same if you buy the one off bolt on at £4.99?Which is the better option?ThanksD

Resolved! Why does my payg balance not increase after I’ve topped up?

Hi, can anyone help? I have topped up £10 twice and the balance is showing at just £10. Where has my money gone? I can’t seem to speak to anyone.

Resolved! PAYG classic terms and conditions - top up requirements

Can anyone help please. seen on online that existing PAYG classic customers now need to top up at least every 6 months to prevent their number being cut off. This apparently needs to be done even if the phone is used and there is existing credit. I c...

How often do you need to Top-up?

How often do you need to top-up to keep your number active?I am travelling for 3-6 months and not sure what the minimum top-up amount and minimum time?

O2

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