How often do I need to top up?

[itsawindyday]

I have an old PAYG tariff (text and web) on an even older number.

I need to keep the number active but don't use any credit for this number.

Can anyone tell me definitively how often I need to top up / make a call to kee the number "live"

I've been told so many different things in the last week so would welcome a certain answer

Thanks

[Bambino · Accepted solution]

@itsawindyday You need to make a chargeable call or send a text once every six months and top up every 999 days to keep your number active.

https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

[itsawindyday]

have you a link to confirm this info?

[MI5]

@itsawindyday 

T&C's for tariffs taken between 2008 to 2013 here https://www.o2.co.uk/termsandconditions/archive/mobile/on-pay-and-go-our-service-terms-are-worth-a-r...

Section 7 states:

7. Our Rights to Bar or Disconnect Your Mobile Phone

• 7.1. If you do not make or receive a chargeable call at least once in any 6 month period your Mobile Phone will be disconnected and you will lose any remaining credits balance on your Account. If you wish to be re-connected after this time you will be given a new Mobile Phone number.