Solved: My data didn’t roll over when I switched bundles. ...

02customer100 · ‎26-08-2020

Data from previous bundle didn’t roll over.
I also had one day left of data I had about (70GB left) and it got erased when I switched bundles that day. (So I didn’t get to use that data on my final day)

MI5 · ‎26-08-2020

@02customer100

Data doesn't roll over if you switch bundles as it's attached to the old tariff.

If you lost a days worth of allowances, you'll need to call customer service to get it looked at on 4445 or numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-08-2020

@02customer100

Data doesn't roll over if you switch bundles as it's attached to the old tariff.

If you lost a days worth of allowances, you'll need to call customer service to get it looked at on 4445 or numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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