Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Phone credit

I'm strongly thinking of changing provider to virgin as there packages are better and massively cheaper, my problem is I'm payg, too up every month and have over £50 credit on my phone can I get this money back.

Unable to top up online

I am registered on O2 but am unable to top up my pay as you go online. I go through the process but it is unable to take the payment. Doesn't work with an alternative card either. Both cards are fine and work regularly on other websites. I have seen ...

Top up failure: Unable to process the payment

Hello! I have been trying to top up my O2 account, but I keep receiving this message: "We couldn’t process your paymentSorry, it’s not been possible to take your payment. Your phone has not been topped up. Please try again or use another card. If the...

SIM card broken

Please help me need the number. X

IM card

Have an Xpeia Aqua 4 which not used for a while. The SIM card is advised as Not Registered? SSN xxxxxxxxxxxxx - 2017 Number xxxxxxxxxxx is there anyway I can get it to work? [mod edit: please do not post personal information on the public board. Than...

Resolved! Over 18

Trying to confirm my age as I’m 30 and want over 18 access. I’m on a 12 month sim only contract. Tried my monzo and hsbc card and nothing works. Help please

Resolved! cancel auto top up

Hi, is anyone can tell me how to cancel auto top up for my PAYG sims? thanks

No service

Bought a Nokia 1.3 for my Grandma’s Xmas. Changed sims over so he could keep his old number. Was told it would take 24hrs, switched device on and off but still saying “emergency calls only” please help.

Cancel tariff

How do I cancel a tariff too start a new plan before the renewal date?

Balance notification says 0 balance which is not correct

I've recently switched from contract to pay as you go. I received my sim card yesterday and topped it up immediately - the money has been taken out of my account.My issue is this: every time I try to send a text I get a notification telling me that m...

O2

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