Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

£6.90 rewards expire in 60 days

I can’t get a gift voucher as it’s less than £10 and I would have used it towards purchase of Amazon Alexa gift but can’t . What can I do ?? Have stopped using O2

Using credit on online casino

Hi I normally use my credit to play online casino sites. Its telling me I have reached my limit for this month. Anyone know how to lift this restriction

Pay as You Go tarrif

I have unlimited O2 tarrif .It was topped up on expiry date ,so I lost that .I topped up a few days later and I don't have that tarrif .How to activate again my tarrif.

International Bolt on does not work

I have been sold an international bolt on by O2 customer services saying it would work in Italy and Turkey. It worked fine in Italy. Now in Turkey it does not work.My balance shows I have a lot of data and text and minutes too.What is wrong?

Phone topped up by itself

Please somebody help me I just bought a new phone and went and bought a 02 sim and a £30 top up voucher I added the £30 onto the phone and before I even had a chance to buy a bundle it automatically bought a £5 bundle leaving me with £25 so I can no ...

Resolved! Conference Call

Hi,I’m on a Pay as You Go contract and would like to do a conference call. However, when I try to add the third person to the call, I just hear the hanging-up sound an go back to the call with the second person. What do I need to do?

Unlock phone

Can o2 unlock my phone to another’s network even if I didn’t buy the phone from o2 directly??

Resolved! Registering an iPad SIM

I have inserted a 'Fully Loaded' iPad SIM 5G, but it doesn't function - I can't get mobile broadband. I tried to register the mobile number of the new iPad SIM but the response was that it would send me a message or code to this new number and I'm no...

Resolved! Idata not activated

Hi - I’ve recently switched to PAYG and my idara for visual voicemail is not activated. I’ve tried activating through account but can’t find it. Also I cannot redeem my extra amazon movies - button does not select

PAYG access in Europe

Hi, I recently changed from a Monthly contract to PAYG and arranged to keep my old number. However, I moved to Portugal but although the phone shows 4G it doesn't work and I can't seem to make or receive phone calls outside of a wifi zone?! Any advic...

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