Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Phone barred

I have tried several times to get my old contract phone unbarred and it still has no service. This was an old contract through Carphone Warehouse. I was assured that it would be on by today and to ring back if it wasn’t. I can’t get through to an act...

Resolved! Voicemail

Hi thereI can’t access my voicemails as I seem to need need a pin. I have forgotten the pin.Thank youCiara

Resolved! I have a yearly pay as you go in advance for £60 on one PAYG phone and I would like the same tariff

I'm Bob Blackman and I am 80 years old. I have a yearly pay as you go in advance for £60 on one PAYG phone and I would like the same tariff on the other, but the whole tariff thing on O2 doesn't mention this. I originally did it in the O2 shop in Far...

Free £5 credit

how come my friend got £5 free bonus credit when signed up to o2 but i didnt?

Data and Web data

I am on the £15 Big Bundle. Have just received text telling me Big Bundle data has been used up this month and they’re adding 250mb. A balance check is telling me I have 23659.4 mb of data remaining on my Big Bundle and the 250mb thats been added is ...

are calls to 4445 from US free?

are calls to 4445 from S free?

Resolved! £5 Big Bundle for unlimited calls

I have £27 credit on my pay as you go. I have signed up for the £5 big bundle to get unlimited calls. Can I use the credit I already have or do I have to spend a further £10 to up my credit even more?

Resolved! How to revert to previous sim card

I requested a sim swap but it turns out that the new sim is pay monthly and so doesn't work. I would like O2 to revert my number to the old sim card.How do I do it?

Resolved! Three-way audio phonecalls

I’m an O2 customer with an iPhone ES whose partner has an iPhone 5s on a SIM-only deal with EE. She is looking to switch – so I suggested O2. She wants another SIM-only deal but also wants to be able to do three-way audio conference calls (I believe ...

Resolved! Age Restrictions

My phone suddenly won't let me on 18+ websites. Can anyone please help?

O2

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