Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Bundle switch

I have just got an o2 sim and have topped it up however it has automatically set me to the £10 bundle but this is not what I want. So I have to wait a month to change the bundle or can I get it switched over straight away?

Service down

I am having trouble with my phone it’s not allowing me to call out or send text

Resolved! Why can’t I top up more then 30 pounds

I have just spent over £15 On bolt on and websaily now my bundle is due to renew i it won’t let top up again.. I bought a bolt on.. I top up 30.My bundle is due to renew on the 17th it’s only got £14 pounds left. When can I top up again..

Resolved! number

i am currently on payg with new o2 number, how do i trasfer my regular number from another network to o2 payg, can this be done online now or how is it done ? how long does it take?

Using auto top up on O2 account with more than one PAYG mobile assigned to it ?

I have an O2 account set up with three PAYG numbers assigned to it. I’m trying to use auto top up but when I go to the auto top up page it only ever shows me the mobile number of the first of my three phones. There seems to be no way to specify one o...

Data isn’t working

My data won’t work but my calls and messages will

Urgent! Short Codes

Hi, I recently got my pay as you go sim. I topped up the new sim with £10, However I have been unable to send any shortcode messages to 82122 and 60154 respectively. These are live radio competitions, I would definitely appreciate the help.Thankyou.

Big Bundle calls

ok just got a new SIM Card and a £5 a month Big Bundle which says unlimited calls and texts my simple question is does this include calls to UK Landlines? and are they unlimited or governed by some fair usage small print somewhere?

PAYG Ts&Cs especially Classic Pay as you go.

As recently mentioned in another thread https://community.o2.co.uk/t5/Pay-As-You-Go/My-O2-phone-will-not-call-or-receive/td-p/1299359/jump-to/first-unread-message I had problems with one of our Classic PAYG phones being disconnected when it shouldn't...

Resolved! Free10

I have recently transferred to sim only with 02. I can’t get the FREE10 credit to work using the 21500 number

O2

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