Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! SIM only Upgrade

Hi, I've got a new phone unlocked from Very. I currently have early Upgrade access. I was wondering can I upgrade to SIM only and put the sim in my new phone and send the one I have to O2 Recycle. O2 did not have the phone I wanted but I want to stay...

Disconnected!

My PAYG classic has been disconnected for inactivity even though i added a Bolt On 2 months ago.I called customer services and they are giving me a hard time because i am out of the country. From the website:"If you don't top up, or add a Bolt On at ...

Resolved! Data cut off on childs phone

Hi everyone, My 13yr old is now on pay as you go monthly bundle, she has 6GB of data as part of her bundle. If in the event she uses the full 6GB of data before the next bundle is due, it is that she wont be able to use any further data above her 6GB...

Pac

Am having problems with my PAC code everytime am trying to use to another network it says error I have been trying to call 02 customer service but no help they are so rude

Resolved! Connect by PAYG topup

I have an unlocked Huawei E586 and a Data Sim o2 sent a day ago. I have been unable to connect or pay for topup!I believe I have managed to register my mob. no; and I have received 6 fig. codes thru the device's SMS option. However I then receive "we...

Resolved! My debit card is always declined when I try and top up

I've had my current pay as you go SIM card (bought on Amazon) since 2018, but have never been able to top it up because every time I enter my correct NatWest Visa debit details online, I get the message "Sorry, it’s not been possible to take your pay...

Resolved! Upgrade of phone and allowance

I just upgraded to a new 5g compatable phone and new upgraded allowance .I recieved my new phone, that included a new sim.Do i use my old sim from my old 4g phone ?Or do i use the new sim ?If i use the old sim will it be 5g compatible ?If i use the n...

O2 humour isn't funny

End of February got a messege my mast was busy. My post code Sn32nh but call was important I tried every hour day and night it was busy. After 7 days they told me it was phone fault. I pointed out it cost me £350 from o2 despite law saying phone unde...

Resolved! international call charge. Receiving call from UK.

Hello,I am on O2 payg classic. Just the standard account. No add ons.I am abroad, in Portugal.What will I be charged to receive a call on my O2 mobile from someone calling me who is in the UK.I'm aware of the charges for me making a call. Found plent...

Resolved! My balance is gone

My first time £10 top up is fail. But my money already paid.So I try £10 again. Finally, succeed.But in my balance, there is only 10 pounds. My other 10pounds is gone. How can I solve this problem?I called 4445. But there is no complete anwers for me...

O2

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