Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

transfer number but keep sim

Hi, Interesting to see that O2 use their customers to help each other out rather than making it in any way easy for their customers to contact their customer services dept (assuming that they have one) for some help. Mind you, I'm sure I'll get much ...

Resolved! Pay As You Go Inactivity

Hi EveryoneRight now, I'm out of the country and probably won't be back for another year or so (due to the pandemic as well as the project that I'm conducting). O2 Roaming is not working where I'm based at the moment and that's why I can't make or re...

replacement sim

I wonder if anyone can help on this.Following a ballooning of its case caused by a faulty battery I recently disposed of my wife’s old PayAsYouGo iPhone, but neglected to remove the SIM. She would now like to request a new SIM to use in a replacement...

Resolved! Is my O2 card still valid

I've had my O2 card for over a year of not using,is it still valid?

No signal

Old phone broke so had to get new, my SIM card wouldn't fit in so needed to get a new one. So new sim has come and put it in my phone and I just get nothing, no signal at all. Go on phone book and it's got the o2 top up line and stuff so must be regi...

Tariff change

I went to change my sons pay as u go classic tariff to a big bundle £15 a month.It processed then said it would not start till April 2038.

Resolved! Unlocking LG K4

Hi,LG K4.I am trying to unlock my phone which i bought from O2 ( over 2 yrs ago and never used) so I can go to another provider (vodaphone) I have filled out the unlock request and got a reply with details on how to unlock the device, but when I get ...

Resolved! rewards amazon

I used some of my rewards balance to order a £20 Amazon voucher yesterday. I received a text from 02, but have not received an email with the ecode.

Lost Sim

Today I was transferring my number from another network but I've lost my O2 payg sim, I now have no active sim and a number I was transferring now lost....How can I get my number transferd to a new sim, I can't call anyone, I can't text anyone....Wha...

Very weak signal.

Good afternoon all,I live in Kings Hill Kent and the signal here for O2 is virtually non existant. I am led to believe that O2 were contacted about this problem and they assured many months ago that the problem would be resolved. Alas still today 28/...

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