Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Top up with no card?

I have payg monthly top up. Renewal is due but awaiting my new bank card. How can I top up? Only gives the option of card payment? Thanks

Resolved! Moving PAYG sim to new (to me) phone

I have had a very simple phone for a couple of years with an O2 PAYG sim on the classic scheme. I've now acquired a "hand-me-up" old iPhone SE that has passed through a couple of generations of my partners family. I thought I could take the full size...

Resolved! Can I still use my Unlimited Texts Allowance without the Unlimited Calls?

Can I still use my Unlimited Texts Allowance on my £5 Big Bundle even if I don't use my Unlimited Call Allowance?

Resolved! contact

How the ****** do i get in contact with someone on the live chat? its like getting a ******ing audience with the pope. so frustrating

Resolved! Top up £10 don’t have any free calls or text or WiFi but took £10 credit

Top up £10 and have no credit no free texts or calls, I picked £10 tariff but its Been changed to £15. Do I have to top up with another £5 ?

Resolved! call divert

I tried to set up call divert for when my iphone x is switched off using **21* my landline number 01... # I get the message that the set up failed. I also set up the iphone to accept voice mail but when I phoned my iphone to check, it did not offer v...

Broken sim

My sim is broken and no longer works. How do I get a replacement and keep the same number

Phone credit

I'm strongly thinking of changing provider to virgin as there packages are better and massively cheaper, my problem is I'm payg, too up every month and have over £50 credit on my phone can I get this money back.

Unable to top up online

I am registered on O2 but am unable to top up my pay as you go online. I go through the process but it is unable to take the payment. Doesn't work with an alternative card either. Both cards are fine and work regularly on other websites. I have seen ...

Top up failure: Unable to process the payment

Hello! I have been trying to top up my O2 account, but I keep receiving this message: "We couldn’t process your paymentSorry, it’s not been possible to take your payment. Your phone has not been topped up. Please try again or use another card. If the...

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