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Charged 5p for something?

E17buc
Level 1: Joiner
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on ‎30-04-2021 08:15

on ‎30-04-2021 08:15

Why when I only put £10 instalments each month as I don’t need anymore than that and always get rollovers has my balance at £9.95 and I have had to add another £10? What have you charged me 5p for?
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MI5
Level 94: Supreme
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on ‎30-04-2021 08:21

on ‎30-04-2021 08:21

@E17buc 

Most likely data use if you have mobile data turned on.

If you call 4445 customer service will check for you and refund the 5p.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TheresaV
Former Staff
In response to MI5
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on ‎04-05-2021 12:54

on ‎04-05-2021 12:54

Hi @E17buc, did @MI5's suggestion work for you?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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