Number transfer problem

[Dpezzer]

Hi I've just moved from an O2 monthly contract to pay as you go as my contract was ending,at the time of moving I requested my old number to be transferred.
I'm now 2 online sessions and 2 visits to my nearest O2 shop and after getting told each time it'll take 24 hours to activate still no joy after over a week of trying now.
What is my next step to escalate this?.

[O2EmmaLouise]

Hi @Dpezzer,

Sorry to hear you're having issues with the number port from pay monthly to pay and go.

I'm going to tag @Thomaso1 to see if he can reach out to you via private message to resolve this for you.

[Cleoriff]

As @Thomaso1  hasn't responded, I'll tag @O2Emma instead.

[O2Emma]

Hi @Cleoriff I can pick this up thanks 

[O2Emma]

Hi @Dpezzer I will need to private message you to discuss.

[Cleoriff]

Thanks @O2Emma